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E-Commerce Specialist

The Synergy Company is hiring an E-Commerce Specialist to join our Marketing Department, reporting to the Director of Marketing Operations. As part of a small and nimble marketing team, this role will have duties that span across various sales channels, marketing platforms, and marketing tactics. Marketing Operations is an integral function within the Marketing Department that includes the people, processes, data, and technology that support our overall marketing activities and growth goals, primarily via E-Commerce. This role may be based in Moab, UT or in Boulder, CO, with a primary schedule of Monday - Friday, 9 A.M. to 5P.M, with additional hours as required. Some flexibility in hours and some hybrid work is acceptable.

This position is an exempt, salaried role with a pay range of $65,000.00 to $75,000.00 per year, depending on qualifications.

We also offer a competitive benefits package including paid medical/vision/dental insurance, 401k retirement account with employer match, employee product stipends, paid wellness and volunteer time off, professional development/training, and much more. 

The Synergy Company is a family-friendly business. We are proud to now offer generously subsidized on-site childcare at our Moab location for any employee who may need it.

About Our Ideal Candidate…

You have 2 to 4 years of experience working in E-Commerce, preferably with both Shopify Plus and Amazon, and have a desire to work and grow your professional trajectory within a purpose-driven organization. You are an eager self-starter that loves to take initiative, tell stories with data, and measure results. You may be a self-described ‘nerd’ and feel rightfully proud about that. You like reading the manual before you get started because you like to understand how things work, and you’re just as interested in figuring out how to improve and maybe even break things (we call that QA testing). You’re extremely flexible and thrive in an environment of growth and change. You’re a thoughtful communicator, strive to be a great collaborator, and - at the same time - some of your best work comes from working solo in front of your computer. You are driven by a strong values-based compass and deeply resonate with and embody the values The Synergy Company stands for. Most of all, you take great pride in your work and want to apply that to a purpose-driven company alongside a team that takes equal pride in what they get to do and create.

About the Role

The E-Commerce Specialist role at The Synergy Company is expected to have a direct impact on our growth goals and deliver on our purpose, spanning responsibilities over our website, our Amazon presence, as well as digital advertising, data analytics, and evolution of our marketing technology and infrastructure.

E-Commerce – Amazon & Shopify

• Assist in the management of our D2C branded website, including but not limited to: PDP and other content updates, campaign and promotional activity, CRO, new product launches, merchandising, site optimization, and subscriber program management in alignment with our brand and growth goals.
• Provide daily oversight of our Amazon account as part of a cross-functional internal team to enable growth goals, responsible for ensuring account health, listing and backend updates, administering promotional activity, troubleshooting and case management, unauthorized seller management, as well as contributing to inventory optimization with the Operations team, and integrating with Amazon consumer communications via our customer care team.
• For both platforms, monitor search terms and ensure SEO optimization, lead A/B testing, track to key metrics, keep current with best practices, and provide recommendations for improvements based upon competition, best practices, performance, and evolving business objectives.
• Assist in oversight of all demand generation and digital marketing activities across platforms, including SEO/SEM, CRM, social media, and display advertising.
• Work closely with agency partners, with the intent to grow into the role of key point of contact responsible for agency relations and results.

Marketing Data & Technology

• Assist in the development and tracking of KPIs and data dashboards, quantifying the impact of marketing campaigns and other initiatives, and providing strategic insights to drive growth and performance.
• Assist with reviewing, interpreting, and sharing user behavior analysis, sales trends, and changes in performance by channel, category, and SKU, to inform marketing and sales opportunities, strategies, and tactics.
• Perform analyses and communicate resulting data-driven insights and recommendations to non-technical audiences through clear visualizations and presentations, primarily for improving the customer experience and resulting CLTV and sales performance.
• Provide back-end administration of marketing technology suite and eCommerce platforms.
• Performs other duties as assigned.

Position Requirements:

• Bachelor’s Degree in marketing, communications, E-Commerce, advertising, or similar; or high school degree or GED equivalency with demonstrated, related work experience.
• Highly organized; high degree of accuracy, flexibility, and ability to juggle competing priorities and tight deadlines.
• Exceptional verbal and written communication skills.
• Exceptional attention to detail.
• Experience in E-Commerce administration and best practices, including Shopify, Amazon Seller Central, and Google Analytics.
• Experience with digital advertising, SEM, SEO.
• Experience with measurement and reporting of marketing, customer, and sales information.
• Aptitude for learning and utilizing a range of technologies and applications, including E-Commerce platforms and analytics tools, web applications, data warehouse and BI tools, marketing automation tools, email marketing tools such as Klaviyo.
• Results-oriented, with ability to connect the dots between areas of responsibility and drive to outcomes, including achieving sales targets and fulfillment of purpose.
• Strong user of Google and Microsoft suite of office products and similar productivity tools.
• Ability to contribute to a positive team dynamic as part of a high-performing team.

Preferred Qualifications:

• Agency, management consulting, and/or CPG brand-based E-Commerce experience working with D2C channels, specifically Shopify and Amazon.
• Project management experience a plus.
• An orientation towards continuous improvement.
• Demonstrated analytical skills to assess for patterns and trends, derive measures of ROI, identify cause & effect relationships, with ability to tie back to business objectives.
• Familiarity with UI/UX design principles.
• Excellent analytical thinking and ability to use Excel or business intelligence / data dashboarding tool(s) for translating data into informational visuals and ‘storytelling.’

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Some work may be conducted remotely via technology. Workers may occasionally be exposed to sound and distracting noise levels from office equipment or coworkers. This position may require extended periods of sitting/ standing and involves sedentary work. Workers may need to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. This position requires frequent repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers are required. The worker is required to have close visual acuity to perform activities such as: viewing a computer terminal, preparing and analyzing data and figures, and extensive reading

*The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

About The Synergy Company

At The Synergy Company, we believe that everyone deserves to be well - in body, mind, and spirit.Our intrinsic care for the well-being of people inspires our work to create the most natural and effective dietary supplement products. Our formulas, ingredients, and processes preserve and protect the many gifts and advantages of nature while utilizing the innovations of modern nutritional science. We stand out in the business world by aligning our entire organization with our independent ownership and values-driven stewardship. We foster meaningful work for our entire staff that supports the whole person and affirm the highest standards in our finished products that provide genuine benefit to the health and well-being of our customers.

Founded in 1992, we choose to remain privately owned and directly engaged. As a certified B Corp, we intentionally manage every detail of our business from start to finish, leaving nothing to chance -from the organic soil growing our carefully sourced heirloom seeds to the protective oxygen impermeable seals on our glass bottles. We source our premium ingredients from the highest-quality, most sustainable producers around the world. Those ingredients are manufactured into our products in our award-winning, wind-powered, certified organic facility located in beautiful Moab, Utah - an adventure-filled destination that is envied the world over. We prioritize our customers by offering our Pure Synergy® products direct from our factory through our E-Commerce platform and we couple that with a highly knowledgeable and caring customer service team.

EEO Statement

The Synergy Company provides equal employment opportunities to all employees and applicants for employment. The Synergy Company strictly prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Synergy Company will not tolerate discrimination or harassment based on any protected characteristic. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All employment decisions are based on business needs, job requirements, and individual qualifications,

We are proud to participate in E-Verify.

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