Description

5755 Hermann Park is seeking a Property Manager to lead our team to success! This mid-rise community is a two-person office so the manager must work the first weekend per month.

The Property Manager supervises and monitors on-site staff toward achieving the financial and operational goals of his/her particular property.

ESSENTIAL DUTIES:

• Physically inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems. Walk the property daily checking for cleanliness, safety and conditions of the buildings, driveways, laundry rooms, pools, landscaping and all exterior features of the property. Any safety or hazardous areas should be noted and scheduled for correction immediately.
• Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position. Become familiar with area comparables and retail/commercial business. Plan resident functions as necessary and attend.
• Insure quality of market-ready units and maintain a supply of available units in market-ready condition.
• Oversee occupied maintenance to insure timeliness, quality of work, and resident satisfaction.
• Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling and renewing whenever possible. Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed.
• Monitor maintenance department performance and supplies; inspecting and following up at job site as needed assuring prompt, thorough make-readies and resident services. Review of purchases of all goods and services. Inspect maintenance shop and inventories regularly. Maintain safety and/or OSHA compliance. Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments.
• Collect, record, and deposit property income accurately and timely manner.
• Implement legal collection procedures on delinquent accounts. Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system so as to perform, instruct and correct all functions as needed. Represent the property in legal matters regarding resident issues.
• Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available. Delegation to and development/evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members.
• Approve all invoices for goods or services received at the site. Utilize and understand the accounts payable system and instruct all office personnel in its use. Ensure the files, desks and trays are neat and organized.
• Administer the company policies and procedures as they pertain to the site operations.
• Complete all required weekly, monthly, quarterly and annual reports in a thorough and timely fashion. Administer office workflow in the most efficient and productive manner. Update all company manuals and binders as necessary and ensure their ready access to employees.
• Maintain a consistent and punctual attendance record.
• Actively seek competitive pricing in goods and services.
• Assure that all reports and forms are completed and submitted accurately on a timely basis.
• Work with supervisor to develop and implement marketing strategies.
• Oversee leasing procedures, including product presentation, training of personnel, and move-in procedures.
• Encourage lease renewals and rent increases.
• Oversee contract services.
• Communicate with supervisor concerning property safety and needs as well as incidents that occur and need attention.
• Tracking the purchase and installation of new appliances and HVAC units.
• Perform other reasonable duties as assigned.

SCOPE:

The Property Manager may recommend hire, counsel or terminate any personnel employed at the property for which he/she is responsible. Must plan, delegate, evaluate and follow-up in the most appropriate fashion all functions of the on-site operations. Prior consultation with the Regional Property Manager and the Human Resources Manager is required in all personnel matters. The Property Manager may recommend changing any resident, vendor or employee that interferes with the achievement of property goals. The majority of decisions are made by the incumbent relying upon judgment, past experience, corporate guidelines and supervisors directions.

EDUCATION AND EXPERIENCE:

• High school graduate or GED equivalent
• Proficient in Microsoft Office
• A minimum of two years of multifamily experience required
• Previous Property Manager experience highly preferred
• Excellent oral and written communication skills
• Valid driver's license required
• Must work first weekend of the month

PERFORMANCE EXPECTATIONS AND STANDARDS:

The incumbent shall perform his/her duties using standard levels of productivity and dependability, ensuring completion in a timely manner and zero-defect manner. He/She must be able to fairly direct the work of others, providing clear and consistent verbal and written communication to subordinates and supervisors. Must plan, delegate, evaluate and follow-up in the most appropriate fashion all operational functions of the property. Must portray a clean, neat, well-groomed professional appearance. Company-approved attire is required, and a name tag must be worn in plain sight when at work. Must be honest, trustworthy, enthusiastic and team/project oriented. A flexible workweek is mandatory. The incumbent must be customer service oriented and genuinely support and promote good resident relations and service staff and residents.

BENEFITS:

• Medical, dental, vision, disability and life insurance
• 401(k) with employer match
• Generous paid time off
• 15% Quarterly Performance Based Bonus
• Monthly Resident Renewal Bonus and Leasing Commissions

Qualifications