Job Purpose:Provides guest service and support to slot players & team members Job Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)Provide guest service and support by maintaining a slot floor presence delivering service excellence to meet the established service standards while assigned to a slot section and building rapport with guests. Respond to service calls via smart device or radio transmission to ensure prompt guest service. Explaining slot game rules & pay tables as needed for guests.Multi-task in a fast-paced environment while addressing service-related needs in assigned slot sections by assisting guests with questions or needs, maintaining a clean and safe gaming environment by pushing in chairs, and picking up trash. Assisting other team members and departments - by supporting club card needs, marketing needs, drink service needs, safety reporting, observing possible deficiencies and taking action to resolve them in a timely manner.Repair minor slot machine errors such as bill acceptor tilts, printer errors, replenish ticket paper. Contacting the appropriate personnel to repair the slot machine or program functionality.Process jackpot winnings by identifying winning guest, verifying jackpot at game level, accurately processing jackpot documentation, fulfilling payment of verified winnings (up to approved level) and celebrating with the guest. Redeem slot machine tickets, process hand pays and conduct cash transactions for guests with accuracy. Maintain open lines of communication with Slot personnel regarding any incidents that occur on the slot floor.Protect casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities Comply with all organizational Gaming Regulations, Policies and Procedures, including Title 31 transactions and reporting requirements. Job Specifications:Education and Experience:Essential:High School Diploma, High School Certificate of Completion, or G.E.D.1 year of guest service experienceCash handling experienceDesirable:Slot floor experienceTitle 31 experience Skills and Knowledge:Essential:Ability to understand and retain slot rules, regulations and proceduresAbility to count cash and make change in a fast-paced environmentAbility to detect counterfeit currencyAbility to perform simple mathematical calculationsAbility to sit, walk or stand for up to 10 hours at a timeAbility to carry 10 pounds in an apron around your waistAbility to appear for work on timeAbility to work in a smoking environmentAbility to interact effectively with guests and team membersAbility to read, write and communicate effectively in the English languageAbility to learn and use new technologyAbility to complete forms and documents in the English languageAbility to maintain professionalism and composure including appearanceAbility to understand and follow verbal directives and written directionsAbility to accept constructive feedbackAbility to operate communications equipmentAbility to prioritize and perform multiple tasks and assignmentsAbility to maintain confidentialityAbility to use a Smart Device and navigate through applicationsDesirable:Knowledge of Oasis systemMulti-lingual Supervisory/Managerial Accountability:Direct: NoneIndirect: None