Primary Responsibilities: The Learning & Development Specialist is primarily responsible for delivering training programs that support New Hire Orientation, promote line level team member development, Guest Service initiatives, and other trainings that align with organization initiatives. The Learning & Development Specialist will assist in conducting needs assessments and work closely with the Learning and Development Manager to identify the best approach for bridging skills gap. Presents training and development programs using various forms and formats including group discussion, lecture, and simulations Creates, organizes, plans, and presents various forms of training like onboarding, orientation, and skills training for team members Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements Assist with supporting departmental training requests Create and maintain monthly Learning and Development Training Calendar Creates and/or maintains training procedure manuals, guides, and course materials as needed Assesses training materials prepared by instructors Evaluates program effectiveness through assessments, surveys, and feedback then adjusts programs as needed Maintains knowledge of the latest trends in training and development Performs other related duties as assigned Requirements: Essential: At least two years of training experience Must be able to lift up to 15 pounds at times. Excellent verbal and written communication skills. Strong presentation skills. Adept with a variety of multimedia training platforms and methods. Extremely proficient with Microsoft Office Suite and related program software. Desirable: Training experience in a hospitality-related industry Coaching experience Instructional Design experience Skills and Knowledge: Essential: Ability to present concepts and ideas in a clear, concise and engaging manner Ability to conduct oral presentations in the English language Excellent writing proficiency Excellent creative writing and visual design skills Ability to research, compile and analyze data Record-keeping and organizational skills Ability to work in a fast-paced environment Ability to interact effectively with a diverse team member population Proficiency developing Power Point designs and presentations Database/LMS management skills Detail-orientation Ability to sit or stand for up to eight hours at a time Ability to appear for work on time Ability to complete forms and documents Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to maintain confidentiality