Description

At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction – that’s where you come in!

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry – and our team just continues to grow!

We’re already in the Top 100 of companies in automotive retail – come find out why!

We seek a talented and motivated Service Support Specialist to join our Las Vegas office!

Responsibilities:

• Answer incoming phone calls in an extremely courteous, enthusiastic, and professional manner
• Schedule service reservations
• Identify guests' needs, clarifying information, and offering assistance and support
• Respond to guest inquiries via chat

Qualifications:

• Hospitality or customer service experience required; automotive industry experience preferred
• Focus on providing customers an outstanding experience in every interaction
• Must enjoy a fast-paced environment that includes working with high volume of phone calls, chats & email inquiries
• Ability to multi-task (example: finishing emails or chat sessions while taking calls)
• Excellent organizer with the ability to grasp concepts quickly
• Able to develop and maintain the knowledge base required in a fast-growing company
• Comfortable working with guests who may have escalated issues or may be emotional
• Desire to work as a team player and uphold the company’s standards of professionalism and integrity
• Must be comfortable working with technology and helping others learn
• Strong communication skills
• Experience with CDK Service Edge is a plus
• Punctual and dependable while also being flexible on scheduling
• Be at least 18 years of age
• Pass a criminal background check
• Monday – Saturday availability of 7:00 am – 6:30 pm

Swickard offers a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T2