Description

SureCo is radically redefining the quality and process around employer-provided healthcare in the US by putting the employee at the center of everything we do. Long gone are the days of endless back-and-forth around complex and pricey one-size-fits-all employee health plans. At SureCo, we’re building a world where any employee can access the highest quality healthcare in their region at the lowest price. Join us in helping make Americans healthier through higher quality healthcare.

The Role

As Product Designer Lead you will focus on defining and shaping the experience of our marquee product, an insurance marketplace platform. Through deep research, a human-centered design perspective, and multi-persona strategy, you will take UI and product design from 0-1 and beyond. We are looking for someone with an infectious passion for design systems who is eager to have a seat at the leadership table and partner with product, engineering, marketing, and executive leadership to design foundational UI patterns, components, and tools. Your goal: to ensure the platform design system delivers extraordinary experiences to our users at scale.

This position requires a true minimalist who never loses sight of the details, has strong business acumen, loves data and user interviews, and thrives in the trenches delivering designs faster than most people think is possible. This is initially an IC position with significant leadership and growth opportunities to build out a design department.

Responsibilities

Define the design philosophy and systems for SureCo’s core platform product.

• Fully map out and define the product design strategy considering users, customers, business model, and mission
• Develop a design system that stretches across brand, marketing, and product; retooling status quo, if needed.
• Drive requirements gathering with product managers, customer success, engineers, and executive leadership that will lead to the design of flexible and extensible frameworks, patterns, and components
• Actively engage with peers and thought leaders in product design to identify innovative approaches that should be considered without over-indexing on what’s popular or trendy
• Benchmark design excellence as a best-in-class product in the productivity SaaS category

Design great product and brand assets

• Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and/or high fidelity prototypes that can be understood, tested with users, and implemented
• Validate and test design solutions iteratively
• Drive a truly data-centric approach to product design iterations, working with product data as well as user interviews, A/B tests and other web analytics platforms
• Incorporate usability feedback to improve component behavior and ensure user interactions are rock solid at the micro level
• Continuously identify opportunities to reduce waste, focus on what’s most important, and ship design faster than most think is possible?
• Jump into the product design backlog and assist in developing thoughtful and innovative solutions while fixing UX and design flaws along the way?
• Plan the roadmap for the design of new components and keep the team updated on the status of changes and improvements
• Lead the design, documentation, and maintenance of SureCo’s enrollment platform design system and component library, maximizing the use of Figma and authoring tools.

Build a great design team culture

• Work closely with other departments and ensure full cross-department alignment and communications, especially with regards to unifying the design system across our ecosystem.
• Be actively engaged in the talent sourcing, vetting, and hiring process for design talent?
• Create a culture of caring, thoughtfulness, and speed in the design department
• Own communications about our product design philosophy and updates, both internally and externally
• Ensure consistent implementation of components in code across multiple product verticals
• Set a high quality standard for user interfaces across the board, inventorying inconsistencies and proposing the necessary improvements
• Look for ways to bridge the gap between design and engineering, removing redundancies and inefficiencies in the end-to-end design-dev process

Requirements

 Qualifications

• A results-driven portfolio comprised of compelling solutions that solve real world problems
• 6 years of experience in product design UX
• Competency conducting research and usability testing, and setting outcome-based goals
• Experience designing for multiple levels of audiences and user archetypes within an enterprise or B2B context
• Keen ability to communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and/or high fidelity prototypes
• Experience architecting a cohesive information system that is thoughtful and easy to understand.
• Motivated by people-centric design processes and a desire to create happiness through delightful experiences
• Experience working with tokenized design systems including their creation, contribution methodologies, documentation, and scaling approaches
• A tactical “roll up the sleeves” approach to the work, being able to work independently and be resourceful when there isn’t a full-time or in-house resource available for the need at hand
• An excellent storyteller who uses data to influence others