Search By
More Search Results

Prior Authorization Specialist

Austin, TX | Full Time
11 Days Ago

Job Description


We are looking for a Prior Authorization Specialist to join our telemedicine team. In this role, you will serve as subject matter expert for members, providers, and internal departments to promote an understanding of Prior Authorization requirements and processes. You must be comfortable speaking with others across various channels (email and phone) compassionately and professionally. 

Key Responsibilities for the Prior Authorization Specialist: 

  • Screens and prioritizes incoming Prior Authorization requests. 
  • Supports clinical staff (nurses, physicians, etc.) involved in the Prior Authorization process. 
  • Processes incoming requests, including completing the authorization for specific and limited services, based on established guidelines. 
  • Forwards authorization requests that require clinical judgment to Prior Authorization nurse, Manager, or Medical Director. 
  • Maintains a full caseload while meeting or exceeding designated metrics and turn-around timeframes. 
  • Answers inbound calls from providers and other departments, verifies member eligibility and enters the information necessary to complete the caller’s request into the designated database. 
  • Identifies and inform callers of network providers, services, and any other available member benefits. 
  • Informs providers of the decision on their requests, per department procedure. 
  • Assist with the resolution of escalated member or provider inquiries related to Prior Authorization. 

Benefits for the Prior Authorization Specialist:  

  • The ability to make a difference in the healthcare technology industry!  
  • Flexible, portable individual medical plan options with generous employer contributions  
  • Group?dental?and vision plan with 99%?SureCo paid coverage   
  • Generous annual reimbursement allowance for employee health-related expenses  
  • SureCo paid Ancillary benefits such as basic life, short-term and Long-term disability insurances  
  • Complimentary employee assistance program (EAP)   
  • Concierge Services such as?Beneficiary Assist, Travel/ID Protection,?College Tuition Rewards,?and much more  


  • Requires a HS diploma or GED; Associate’s or bachelor's degree is a plus. 
  • Preferred, but not required, a Certified Nurse Assistant (CNA) or Medical Assistant (MA). 
  • Requires exceptional phone/customer service skills, as well as strong computer user skills. 
  • Required 2 years of Prior Authorization, Claims, Utilization Review, or Care Coordination experience. 
  • Required 1 year at a Managed Care Organization (Health Plan, IPA/Medical Group, HMO, TPA/MSO, etc.). 
  • Requires basic to intermediary familiarity with Medical terminology (1-3 years direct experience). 
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product. 
  • Knowledge of health care delivery system, Medicaid/Medicare and related state programs is required. 
  • Computer skills include Microsoft Word, Excel, and basic data entry, including the ability to learn new and complex computer system applications. 
  • Must have a minimum of 30-40 wpm typing with a high level of accuracy. 

About SureCo  

SureCo is at the forefront of healthcare transformation. We have built a platform that offers robust healthcare options and medical management services while reducing costs through technological and product innovations. We are leading the healthcare industry in new care options, innovative technology, and robust administration tools. We launched the business in 2015 working together to manage and foster our explosive growth. Come join an exciting organization that thrives on new ideas and fosters an environment of innovation through team building & support.  

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. 

SureCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability. 

Company Overview

  • Website
  • Headquarters SANTA ANA, CA
  • Size 50 - 100
  • Founded 2011
  • Type
  • Revenue <$5M
  • Industry Insurance
  • About sureco
  • SureCo is a complementary collection of healthcare and technology companies that deliver innovative consumer- and B2B-focused health and wellness solutions. With a decade-plus track record of success and strong startup culture, dynamic growth has us poised to shake up the healthcare technology sector. Our customer-centric approach and price-conscious products support our mission to promote Engaged Healthcare. We develop programs and solutions that encourage the proactive pursuit of great health in order to drive down healthcare costs while improving the quality of care.

Skills for Prior Authorization Specialist

The job skills required for Prior Authorization Specialist include Prior Authorization, Customer Service, Health care, Coordination, Managed Care,and Medicare etc. Having related job skills and expertise will give you an advantage when applying to be a Prior Authorization Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Prior Authorization Specialist. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Prior Authorization
Job Openings with Skill of Customer Service
Job Openings with Skill of Health care
Job Openings with Skill of Coordination
Job Openings with Skill of Managed Care

Career Path for Prior Authorization Specialist

The following is the career advancement route for Prior Authorization Specialist positions, which can be used as a reference in future career path planning. As a Prior Authorization Specialist, it can be promoted into senior positions as an Admitting Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Prior Authorization Specialist. You can explore the career advancement for a Prior Authorization Specialist below and select your interested title to get hiring information.

How to Become a Prior Authorization Specialist

If you are interested in becoming a Prior Authorization Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Prior Authorization Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Prior Authorization Specialist

Quotes from people on Prior Authorization Specialist job description and responsibilities
04/09/2022: Laramie, WY
03/28/2022: Schenectady, NY
02/27/2022: Wichita, KS
04/08/2022: Altus, OK
02/05/2022: Dothan, AL

Step 2 Knowing the best tips for becoming a Prior Authorization Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Prior Authorization Specialist jobs
02/12/2022: New Britain, CT
03/28/2022: Galveston, TX
04/04/2022: Lebanon, PA
03/10/2022: Jamestown, NY
04/02/2022: Mcallen, TX

Step 3 View the best colleges and universities for Prior Authorization Specialist

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College