Quality-Obsessed. People-Centered.

Are you looking for the opportunity to work in a Customer Success role to digitally transform manufacturing industries in an environment where you will have an immediate impact? Look no further.

SCW.AI by Supply Chain Wizard is a fast-growing technology startup that achieved great product market fit with its Digital Factory platform, has stellar reference customers in the pharmaceutical manufacturing industry; and we are looking to build our Sales Leadership after recently closing on a strong Series A fundraising with prestigious investors. This funding enables SCW.AI to further accelerate software product innovation, expand its global presence and strengthen sales, marketing & partnership initiatives.

At SCW.AI we are building the next generation digital factory platform for self-driving supply chains. SCW.AI brings Speed, Simplicity and Scalability in Digital Factory Transformation.

The Role

As a Customer Success Specialist, you will be responsible for the whole customer experience for our ‘Software as a Service’ products.

We take an innovative and challenging approach to Customer Success. Instead of providing a conventional type of support, the Customer Success Team at SCW leverages BI dashboards, IoT devices, Artificial Intelligence & Machine Learning to monitor and predict potential issues and provide proactive and preventive support. Therefore, this role requires a “can do”, “can learn”, “can support” attitude.

 We are looking for an energetic Customer Success Specialist, who will:

•  Continuously monitor client status to ensure issue-free usage of the products.
• Understand business challenges and cases, directly solve problems or translate them into internal mechanisms to resolve problems.
• Be proactive in identifying issues and cases on behalf of clients to maximize the value they get out of our products.
• Advocate client requirements among internal teams and support internal product development lifecycle.
• Create and organize documentation to maintain a knowledge base, user manuals and training materials.
• Prepare and present periodic business reports.

Desired Skills and Experience

 The ideal candidate will possess the following attributes:

• Bachelor’s degree in a technical discipline, e.g. Computer Science, Software Engineering, Industrial Engineering.
• Excellent communication skills in English.
• Exceptionally good writing skills.
• Strong organizational and detail oriented analytical problem-solving skills.
• Proficiency in BI Tools.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Previous experience with software product support is a plus.
• Knowledge of programming and scripting languages (e.g. Python and/or R) for modelling, automated reporting and data visualization is a plus.
• Experience with database query languages like SQL is a plus.
• Additional language skills in German, Portuguese, Dutch is a plus.

About Us

SCW.AI by Supply Chain Wizard, a two-time Inc. 5000 honoree and a Gartner Cool Vendor in Supply Chain Execution Technologies, is an innovative Software-as-a-Service (SaaS) firm and a global leader specializing in digital factory and digital supply chain solutions. SCW partners with manufacturers in designing, developing and implementing scalable digital solutions using state-of-the-art technologies such as IoT, Artificial Intelligence and Machine Learning through its cloud platform to enable end-to-end digital supply chain transformations in life sciences, pharmaceutical and consumer goods industries. SCW.AI is dedicated to adding sustainable value through data-driven decision-making from shopfloors to executive boardrooms. 

In November 2022, SCW.AI raised a $10M Series A venture funding round led by Atlanta-based venture capital firm, Panoramic Ventures. Among other investors participating in the round are Sabanci Ventures (Corporate Venture Capital arm of Sabanci Holding), Birthing of Giants (14 of the CEO members of the preeminent Leadership Fellowship Program, including legendary serial entrepreneur and investor Norm Brodsky), and Cenk Coskunturk (a Partner of Mediterra Capital Private Equity).

The diversity of investors who took part in this round including venture capital, private equity, strategic, corporate and angel investors demonstrates a strong support for SCW.AI's vision in helping manufacturers achieve fully digital, highly automated and self-driving factories, which will enable the long-term objective of developing self-learning and self-driving supply chains.

This funding enables SCW.AI to further accelerate software product innovation, expand its global presence and invest in sales, marketing & partnership initiatives. SCW.AI will continue to invest in innovation and build on its platform strategy to provide manufacturers with the right visibility, productivity and decision support tools for accelerating their digital transformation programs.

In 2022, SCW.AI by Supply Chain Wizard has been Certified™ Great Place to Work® and named on the list of “Top 10 Best Workplaces in Information Technology - Turkey 2022”. This is the Great Place to Work to grow your career.

Learn more about us at https://scw.ai