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Customer Service Representative

Full Time 3 Months Ago

Are you enthusiastic, highly motivated, and customer-focused? Sheldon Gas, a Superior Plus Propane Company is currently looking to add a Customer Service Representative to our team! This role would include answering incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner.Primary Responsibilities:· Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly. · Contact customers to answer inquiries, resolve concerns and create new business.· Process orders and complete forms/applications as required to fulfill customer requests· Assist sales team with incoming requests and outbound notification for new services and products· Support additional CSC needs, and requirements as assigned This role is for a Compressed Work Week A compressed Work Week will have the following work schedule: 4 x 8-hour days, in the warmest 6 months of the year (April – September) and 4 x 10-hour days in the coldest 6 months of the year (October – March).Benefits of a Compressed work week:• A more flexible schedule that still provides the security and benefits of a full-time job (Health Benefits, 401k plan, EAP, etc…)• A job that fits into your life, instead of trying to squeeze life into your work schedule• Adding a business day back to your week to manage personal appointments• Saving on gas, one less commute day Education and Experience:· High school diploma or equivalent, or equivalent experience· The ideal candidate will have 2 years of Customer Service experience in a high-volume call center/customer service experience Benefits include: As an organization, we recognize the need for work/life balance. Therefore, we've put together a comprehensive benefits package to meet the needs of you and your family!Full medical, dental and vision care401(k) and profit sharingTuition ReimbursementFlexible spending accountsBasic life insuranceEmployer sponsored short/long term disabilityWellness programOpportunity for advancementIncentives – President's ClubEmployee Assistance Program (EAP)More!

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