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We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Responsibilities: • Keep track of customer accounts and make updates with new account information as necessary • Communicate frequent customer suggestions to the team to troubleshoot • Regularly meet with sales lead to receive the newest service and product knowledge • Reply to incoming calls from customers including products and service questions, general information, and complaints • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Interacts with our billing, sales and success teams to provide admin support • Take direction from the office administrator to support the overall company growth Qualifications: • Display strong communication skills, active listening skills, and personal skills • High school diploma, G.E.D. or equivalent • Strong knowledge of customer interface and interaction • Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc. • Ability to multi-task and change direction quickly in support of a busy office • Ready to learn new roles in a backup and support capacity • Experience with billing or service management positions is a plus Compensation: $18 - $20 hourly
• Interacts with our billing, sales and success teams to provide admin support • Take direction from the office administrator to support the overall company growth
Full Time
$34k-42k (estimate)
05/21/2024
06/09/2024
prizmtech.com
Depew, NY
<25
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.