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Branch Operations Manager
Sunwest Bank Sandy, UT
$59k-74k (estimate)
Full Time | Banking 0 Months Ago
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Sunwest Bank is Hiring a Branch Operations Manager Near Sandy, UT

SUMMARY
Works under the general supervision of the Branch/Area Manager. Responsible for the efficient operation of the Bank’s branch network, including operational integrity, efficient branch processes, bank products, service standards, security and safety in accordance with the Bank's objectives. Provides a superior level of customer service and promotes the service and sales culture through coaching, guidance and staff motivation. Provides leadership, training and supervision to the branch staff.
Maintains an expertise in risk management and branch policies and procedures and is responsible for monitoring and auditing the branch offices for compliance with policies and procedures. Acts as a point of escalation for questions or problem resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Ensures client satisfaction and account retention through quality service
  • Handles client requests and complaints with prompt, professional, and courteous attention Understands and complies with Bank policies, procedures, and regulations governing job responsibilities
  • Responsible for transaction approvals within assigned limits
  • Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products, sales, service and soundness. Ensures that all employees are well versed in all Bank products
  • Holds keys and Alarm Code to the branch; Opens and closes the branch
  • Responsible for staffing, branch performance, appraisals, promotions, salary actions, and terminations:
    • Plans and adheres to staffing budget
    • Minimizes employee turnover rate
    • Provides the accurate and timely presentation of Performance appraisals, counseling’s and status changes.
    • Exercise sound judgment and compliance with policy regarding promotion and salary actions.
  • Responsible for employee development and provides training as needed
  • Responsible for ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining ambitious standards for control/certifications, monetary transactions, security, and account opening activities; ensuring the branch staff is trained and follows policies and procedures; and operating within the Bank’s guidelines
  • Communicates Bank policies, procedures and regulations to branch personnel and ensures all staff members are familiar with and aware of any changes
  • Identifies opportunities for process improvement to optimize branch operational performance Reviews and analyzes existing business-specific work processes. Proposes and prioritizes changes and improvements for the branch environment. Serves as a “champion” for process changes and initiatives
  • Prepares reports and completes special projects as requested by management
  • Participates in training deemed necessary by the Bank
  • Achieves individual as well as branch goals and contributes to the success of the Bank
  • Branch Operation Managers are expected to know and follow the Bank’s compliance policies and procedures as required by the Compliance Department.
ADDITIONAL RESPONSIBILITIES
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
  • Demonstrates high level of quality work, attendance and appearance
  • Adheres to all Company Policies & Procedures and Safety Regulations
  • Adheres to local, state and federal laws
  • Understands and complies with all company rules and regulations
  • Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
  • Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES
This position does have supervisory responsibilities
MINIMUM QUALIFICATIONS
  • Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
  • Thorough knowledge of all retail products and services
  • Proven client service and interpersonal skills
  • Effective selling, cross selling and referral skills
  • Strong mathematical, problem-solving, and negation skills
  • Ability to analyze client credit data and other related financial information
COMPETENCIES:
  • Adaptability
  • Communication
  • Decision Making
  • Initiative
  • Innovation
  • Motivator
  • Organization
  • Professionalism
  • Results Orientated

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$59k-74k (estimate)

POST DATE

04/12/2023

EXPIRATION DATE

06/10/2023

WEBSITE

sunwestbank.com

HEADQUARTERS

SANDY, UT

SIZE

100 - 200

FOUNDED

1969

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Banking

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About Sunwest Bank

Sunwest Bank offersprovides banking services for property management companies and homeowners in California.

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The job skills required for Branch Operations Manager include Leadership, Customer Service, Coaching, Products and Services, Branch Operations, Risk Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Operations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Branch Operations Manager positions, which can be used as a reference in future career path planning. As a Branch Operations Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Operations Manager. You can explore the career advancement for a Branch Operations Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Branch Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Branch Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Branch Operations Manager job description and responsibilities

Depending on the structure of the firm, branch operations managers may or may not have either solid-line (primary) or dotted-line (secondary) reporting relationships to the central operations area of the firm.

03/01/2022: Biloxi, MS

Cultivate a supportive atmosphere, and ensure customer loyalty and proper branch service.

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Branch managers are also responsible for delegating tasks to skilled workers and for their successes and failures.

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The branch manager also oversees the performance of other employees, such as bank tellers, back-office workers, and loan officers.

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For example, a branch manager might meet a local hospital administrator and work out a deal to provide the branch's services to the hospital's employees.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Branch Operations Manager jobs

Prepare and maintain all reports for branch such as appraisals.

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Branch managers will typically need a bachelor's degree.

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They handle the employees, cultivate a supportive atmosphere, and ensure customer loyalty and proper branch service.

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Operations managers need to be strong communicators as their jobs entail communicating with people at different levels.

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Step 3: View the best colleges and universities for Branch Operations Manager.

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