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Sunset Technologies
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Field Support Technician
$59k-84k (estimate)
Full Time | Wholesale 6 Months Ago
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Sunset Technologies is Hiring a Field Support Technician Near Edina, MN

We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind, especially during these trying times this is even more important. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume. 
Responsibilities
  • Travel to client offices to execute hardware and software project installations 
  • Problem-solve complex situations using a wide variety of internal and external resources
  • Complete detailed project walkthroughs and provide recommendations to Sales team to prepare for a given project
  • Communicate directly with client and project managers to effectively plan and execute project phases
  • Act as Help Desk resource when not assigned project work
  • Manage time entries and notes in project tickets 
  • Maintain a detailed knowledge of internal standards and best practices for installing new equipment
  • Maintain stock and cleanliness of a work vehicle 
Qualifications
  • Minimum 1-year customer service experience
  • Excellent verbal and written communication skills
  • Ability to utilize PC and other tools to accomplish goals and activities
  • Displays outstanding customer service skills and professionalism
  • Displays excellent problem-solving skills
  • Strong written and verbal communication skills
  • Ability to multi-task and manage time efficiently
  • Ability to work independently and on a team
  • Methodical, organized and detail-oriented work habits
  • Availability for on-call work rotation
  • Continuously exhibit a Rest Assured mindset
Preferred Qualifications 
  •  Minimum 2-years of technical support experience
Additional Requirements
  • Successful completion of pre-employment assessments
  • Successful completion of initial training
  • Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
  • Professional and friendly demeanor
  • Pays attention and adheres to company policies and procedures
  • Reliable vehicle
  • Valid driver’s license
  • Drug test and background check
Perks:
  • Benefits – Vision, Medical, and Dental
  •  401K with company match
  •  Paid time off
  •  Bonuses for stellar performance
  •  Working in the healthcare industry
Available Shifts:
  • 7am to 4pm
  • 8am to 5pm
  • 9am to 6pm
Job Type: Full-time

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$59k-84k (estimate)

POST DATE

10/15/2022

EXPIRATION DATE

04/14/2023

WEBSITE

sunsetsecure.com

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

100 - 200

FOUNDED

2009

CEO

PATRICK JACOBWITH

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About SUNSET technologies

We are a team of experts that specializes in creating an environment that allows you to focus on your business and clients, while we manage your IT, Compliance and Cyber Protection. Sunset Technologies ongoing focus is to help people to feel Rest Assured. This pursuit has no real finish line, and we are committed to engaging the next generation to continue our work. Rest Assured is a sustained aspiration for our company. In all times, allowing others to have the peace of mind that someone has their back is vital. This Rest Assured cause goes beyond a one-dimensional client focus. It is our des...ire that we help our clients, our organization, and our communities to share that feeling of being Rest Assured. Sunset Technologies is led by our CEO and CFO, whose core values and company culture are built on serving others. More
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SUNSET technologies
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The job skills required for Field Support Technician include Customer Service, Problem Solving, Technical Support, Written Communication, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Support Technician. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Field Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Field Support Technician job description and responsibilities

Field Support Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.

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The Field Support Technician delivers the service and customer assistance during field visits as per the client’s requirements.

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Field Support Technician maintains the documentation related to downtime, repairs, and alterations.

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They plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.

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Field Support Technicians respond to customer callouts, providing technical service and maintenance support at customer locations.

04/24/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Field Support Technician jobs

Experience with managing and preserving technical equipment.

02/10/2022: Laramie, WY

Ability to travel and work according to a changing schedule.

03/08/2022: Rockford, IL

Employers in highly technical fields, like information technology or diesel engine repair, look for those with at least an associate's degree or certificate in a related field, such as heavy equipment repair or computer technology.

03/26/2022: Jamestown, NY

All Field Support Technicians, regardless of industry, must be able to work independently with little supervision.

03/29/2022: Twin Falls, ID

Certifications are not usually a requirement to become a Field Support Technician, but they can help you become a more competitive candidate when applying for jobs.

04/27/2022: Spartanburg, SC

Step 3: View the best colleges and universities for Field Support Technician.

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