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1 Guest Services Representative Job in Sunland Park, NM

Sunland Park Racetrack & Casino
Sunland Park, NM | Full Time
$26k-34k (estimate)
3 Months Ago
Guest Services Representative
$26k-34k (estimate)
Full Time 3 Months Ago

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Sunland Park Racetrack & Casino is Hiring a Guest Services Representative Near Sunland Park, NM


Cultivates relationships with players who will become loyal patrons to the company. Provides fast and courteous service to all patrons. Answers questions concerning player’s club and casino operations. Responsible for the controlling and accounting of transactions for the cage or vault and will handle high volume cash and non-cash transactions.

Duties and responsibilities include, but are not limited to:

  • Ensures a maximum level of service and satisfaction, with respect to the Cage/Vault, is achieved and maintained.
  • Has knowledge of federal cash reporting requirements and completes the necessary paperwork to comply with federal currency transaction reporting requirements of Title 31.
  • Communicates promotions to the customers.
  • Promotes internal customer service standards through courteous and respectful behavior.
  • Consistently welcome customers, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
  • Present a neat, clean and well-groomed appearance at all times.
  • Maintain constant awareness of services, promotions, and events offered at the facility and inform customers.
  • Exchange money and makes change for customers.
  • Show special recognition of frequent customers.
  • Enrolls customers into player’s club and issues cards.
  • Performs buys with vault and completes all paperwork in accordance with gaming regulations.
  • Check Cashing and Cash Advances.
  • Other duties as assigned.

Required Qualifications and Skills

  • Excellent verbal and written communication skills.
  • Two (2) years heavy cash handling experience is also required, or an equivalent combination of education and/or work experience.
  • Must possess good interpersonal skills.
  • Must possess ability to maintain visual attention and mental concentration for significant periods of time.
  • Must be able to communicate effectively with customers and team members. Must possess strong, written communication skills.
  • Must possess ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, compute ratios, rates and percentages.
  • Must possess the ability to operate computer software programs and 10-key adding machines. Windows-based software proficiency preferred.
  • Must be able to interpret data in player’s club and explain to customers.
  • Must have the manual dexterity to operate a computer and other office equipment.
  • Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis.
  • Be able to obtain a New Mexico Gaming Work Permit, therefore must be 21 years of age.


  • Minimum of 1 year strong cashier or accounting experience.
  • Minimum of 1 year customer service.

Job Type: Full-time

Pay: $9.00 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Tips

Work Location: In person

Job Summary


Full Time


$26k-34k (estimate)







Buckley, WA


50 - 100

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Sunland Park Racetrack & Casino
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Sunland Park Racetrack & Casino
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Sunland Park Racetrack & Casino
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The job skills required for Guest Services Representative include Communicates Effectively, Written Communication, Life insurance, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.

If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Representative job description and responsibilities

Accepts payment, makes change and presents departing guest checkout statements.

02/11/2022: Biloxi, MS

Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.

03/07/2022: Wichita Falls, TX

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/26/2022: Little Rock, AR

Verifying guest details upon arrival and allocating guest rooms.

03/17/2022: Lorain, OH

The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.

01/03/2022: Boulder, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Representative jobs

The Guest Services Representative will ensure the guests have a great experience.

01/27/2022: New York, NY

A guest service representative generally needs to have excellent communication skills.

12/31/2021: Lafayette, LA

Listen, understand and take action.

01/18/2022: Chico, CA

Measure and analyse customer feedback.

02/22/2022: Canton, OH

They also do greetings upon arrival of the guest and making them feel welcomed

02/17/2022: Santa Maria, CA

Step 3: View the best colleges and universities for Guest Services Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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