Recent Searches

You haven't searched anything yet.

34 Technical Support Engineer Jobs in Los Angeles, CA

SET JOB ALERT
Details...
Sunbit
Los Angeles, CA | Full Time
9 Months Ago
Teceze Ltd
Los Angeles, CA | Full Time
$93k-117k (estimate)
4 Days Ago
Kforce Technology Staffing
Los Angeles, CA | Full Time
$70k-86k (estimate)
5 Days Ago
Bold Business
Los Angeles, CA | Full Time
$81k-102k (estimate)
4 Days Ago
ROE Visual US Inc
Los Angeles, CA | Full Time
$84k-109k (estimate)
3 Days Ago
Bio-Rad Laboratories, Inc.
Los Angeles, CA | Full Time
$85k-105k (estimate)
1 Week Ago
KDDI America
Los Angeles, CA | Full Time
$77k-95k (estimate)
7 Months Ago
Anastasia Beverly Hills
Los Angeles, CA | Full Time
$67k-85k (estimate)
2 Weeks Ago
Medtronic
Los Angeles, CA | Full Time
$182k-213k (estimate)
1 Week Ago
Omm IT Solutions
Los Angeles, CA | Full Time
$96k-120k (estimate)
2 Weeks Ago
samsara
Los Angeles, CA | Full Time
$172k-204k (estimate)
1 Month Ago
JOURNAL TECHNOLOGIES
Los Angeles, CA | Full Time
$70k-88k (estimate)
2 Months Ago
Omm IT Solutions
Los Angeles, CA | Full Time
$76k-95k (estimate)
2 Weeks Ago
Shimadzu Scientific Instruments
Los Angeles, CA | Full Time
$83k-109k (estimate)
3 Weeks Ago
Feit Electric
Los Angeles, CA | Full Time
$159k-209k (estimate)
2 Months Ago
AnySignal
Los Angeles, CA | Full Time
$94k-118k (estimate)
2 Weeks Ago
MNX, a UPS Company
Los Angeles, CA | Full Time
$90k-114k (estimate)
5 Days Ago
MNX Global Logistics
Los Angeles, CA | Full Time
$90k-114k (estimate)
5 Days Ago
AECOM
Los Angeles, CA | Full Time
$92k-119k (estimate)
6 Days Ago
Forhyre
Los Angeles, CA | Full Time
$55k-69k (estimate)
2 Weeks Ago
Forhyre
Los Angeles, CA | Full Time
$58k-74k (estimate)
2 Weeks Ago
Luminar
Los Angeles, CA | Full Time
$88k-110k (estimate)
6 Months Ago
Baxter
Los Angeles, CA | Full Time
$105k-133k (estimate)
1 Week Ago
Tillster
Los Angeles, CA | Full Time
$96k-125k (estimate)
2 Months Ago
Avient Careers
Los Angeles, CA | Full Time
$85k-107k (estimate)
2 Weeks Ago
Taleo Social Sourcing
Los Angeles, CA | Full Time
$79k-97k (estimate)
3 Months Ago
Avient
Los Angeles, CA | Full Time
$68k-88k (estimate)
3 Months Ago
INSPYR Solutions
Los Angeles, CA | Full Time
$104k-133k (estimate)
Just Posted
Technical Support Engineer
Sunbit Los Angeles, CA
Full Time 9 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Sunbit is Hiring a Technical Support Engineer Near Los Angeles, CA

The Role

We are looking for an ambitious, tech-savvy, and organized Tier 2 Technical Support Specialist. Your core job will be diagnosing escalated product support & IT issues, troubleshooting and resolving when possible, and gathering any relevant details for the development team. Key responsibilities include troubleshooting software and hardware issues, documenting issues which need to be escalated to our development team, and prioritizing the impact and urgency of issues. This will be a full time hourly position based in our Los Angeles headquarters.

The Company

Sunbit is on a mission to reduce the stress from daily purchases. As a Buy Now Pay Later (BNPL) technology company, we're trailblazing new technology that helps shoppers realize the full potential of their buying power, provides merchants with tools to sell easier, and helps lenders open the door to fair financing for people from all walks of life. We completed a Series D round in 2021, which valued the company at $1.1 billion in valuation, but by creating value focused on values, we'll ensure that we can bring Sunbit for everyone, everywhere.

Role Responsibilities

  • Monitor and respond to support inquiries through various channels
  • Troubleshoot technical issues and resolve when possible
  • Track and see issues through to resolution with both internal and external stakeholders
  • Gather relevant information pertaining to unresolved issues and document concisely for escalation
  • Provision employee accounts and equipment
  • Manage IT and support projects
  • Maintain a strong knowledge of various products and procedures
  • On-call support

Experience Requirements

  • Bachelor’s Degree in computer science, related field, or equivalent work experience
  • 2 years of IT and product support experience
  • Experience with Windows and Apple products (iPad & Macbook)
  • Proficient written and verbal communication with technical and non-technical users
  • Basic understanding of technical processes and workflows
  • Provide end-user support for both hardware and software
  • Ability to learn and document processes of applications that you might not be familiar with
  • Be a self-starter, eager to learn, and get involved in the troubleshooting process
  • Ability to multitask and project manage
  • Ability to gauge issue impact and prioritize

Preferred Qualifications

  • Experience with IT administration
  • Device management software (Airwatch, Intune, Jamf)
  • CRM systems (Salesforce)
  • Scripting (Powershell, Python), 
  • Bulk contact systems (Mailgun, Twilio) 
  • Data & analytics (Tableau, SQL)

Core Competencies for Success in Role:

  • Serve others before self
    • Servant leader mindset – work in collaboration with stakeholders, team members, and candidates
  • Own the impact
    • Data driven mindset, ability to utilize data to drive strategy
    • Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely
    • Build and maintain strong working relationships with both candidates and internal hiring teams
  • Act fast
    • Thrive in a fast-paced environment while maintaining a high level of support
  • Include always
    • Communicate well verbally and in writing, demonstrating empathy, understanding, and strategic thinking
  • Innovate for good
    • Establishes scalable capabilities by applying best practices and innovations to the talent lifecycle including but not limited to behavioral assessment methodologies

Job Summary

JOB TYPE

Full Time

POST DATE

06/24/2022

EXPIRATION DATE

10/10/2022

Show more

Sunbit
Full Time
$77k-94k (estimate)
4 Days Ago
Sunbit
Full Time
$39k-48k (estimate)
1 Week Ago
Sunbit
Full Time
$94k-116k (estimate)
3 Weeks Ago

The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Computer Science, SQL, Verbal Communication, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.

For the skill of  Technical Support
Anritsu
Full Time
$93k-128k (estimate)
1 Week Ago
For the skill of  Troubleshooting
Adientone
Contractor
$56k-71k (estimate)
Just Posted
For the skill of  Computer Science
Hyatt Regency San Francisco
Full Time
$228k-287k (estimate)
Just Posted
Show more

The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

ROE Visual US Inc
Full Time
$84k-109k (estimate)
3 Days Ago
Medtronic
Full Time
$182k-213k (estimate)
1 Week Ago
Bio-Rad Laboratories, Inc.
Full Time
$85k-105k (estimate)
1 Week Ago

If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

02/27/2022: Tallahassee, FL

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

01/25/2022: Paramus, NJ

Technical support engineers need to rise above, and not respond with anger or frustration.

03/24/2022: Grand Forks, ND

Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

02/19/2022: Huntington, NY

They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

04/10/2022: Killeen, TX

A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more