Summit Technologies, Inc. has a potential opportunity for an IT Technician. In this role you will provide intermediate level technical assistance, support and advice to customers and users at Portsmouth Naval Base.This is a full-time on-site position which requires an active DoD Secret security clearance.

Duties and Responsibilities:

• Resolve minor hardware (keyboard and computer access card (CAC) reader) failures, software and systems problems.
• Respond to walk-in customers, telephone calls, service tickets, and e-mail messages from customers seeking resolution of computer problems.
• Analyze issues to determine if the problem is with the network, a system, an application, or the user’s workstation.
• Troubleshoot, identify, and diagnose root cause; restore technical service and equipment.
• Troubleshoot issues and gather enough information to assist the Tier 2 technician when the ticket needs to be escalated.

Required Skills and Experience:

• One year of network level server management and support experience.
• Four years of information technology experience in areas such as analyzing, designing, programming, or maintaining computer security applications, hardware, telecommunications, or network infrastructure equipment.
• Experience installing and maintaining Microsoft Windows 10 operating systems and Microsoft Office Suite 365.
• Familiarity with Goverlan, SCCM, Avanti.
• Experience performing system administration (i.e., managing and resolving problems of network access, performance, patches, and upgrades).
• Experience installing and configuring application software on a computer workstation.
• Good interpersonal and communication skills (verbal and written).

Certification:

• Must have an 8570 certification (Security CE, CCNA Security, CySA **, GICSP, GSEC, CND, or SSCP).

Clearance Requirement:

• DoD Secret security clearance

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.