Overview

About Summit Medical Group

Summit Medical Group is East Tennessee’s largest primary care organization with more than 300 providers at 66 practice locations in 15 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 280,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com 

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.

Responsibilities

About Our Career Opportunity

Summit Medical Group is seeking a Health Caoch to provide support services, to include general clerical and secretarial duties as well as all operational duties required for optimal department maintenance. This is a full-time opportunity.

The Care Coordination CMA/Health Coach works under the supervision of the RN Care Coordination Team Leader in collaboration with the Care Coordination Team Social Worker and LPN Care Coordination Nurse Navigator as part of a multidisciplinary healthcare team focused on providing care coordination services to identified populations of need. The Health Coach facilitate the patients’ appropriate navigation of the healthcare system, support patient understanding of personalized healthcare needs and implement established patient centered plans of care. The Care Coordination Health Coach will support the mission of Summit Medical Group Care Coordination to provide high quality, personalized care coordination to identified populations and exemplify the Summit Health 10 Promises in demeanor and communication with other Summit employees and the customers.

Duties:

• Under the supervision of the RN Care Coordination Team Leader, contacts and tracks patient progress for the purpose of achieving established Care Coordination patient directed goals.
• Provide support to the Care Coordination Team through collecting, reporting and recording data contributing to RN development of care plans and care coordination processes through establish procedures.
• Act as an advocate for an individual's health care needs by identifying and communicating potential needs to the RN Care Coordinator.
• Assist the RN Care Coordinator/Social Worker/LPN Nurse Navigator with the coordination of institutional facilities as necessary to help ensure the proper management of the patient’s acute and/or chronic physical health or behavioral health conditions.
• Facilitate patient understanding of the physician’s treatment plan, including but not limited to medication adherence, preventive care, and self-management skills.
• Utilize criteria for authorizing appropriate home and community based services, obtain authorization for those services and provide follow up as needed.
• Provide assistance in resolving concerns about service delivery or provider care.
• Promote coordination of patient’s primary care provider, specialists, other providers and care programs facilitating comprehensive, holistic, person-centered approach to care.
• Consult with the RN Care Coordinator and/or other health team members and seek guidance as necessary. 
• Participate in establishing and maintaining a therapeutic nurse client relationship.
• Contribute to the evaluation of patient response to the patient directed plan of care through identification and communication of findings.
• Facilitate and monitor the implementation of services in accordance with the plan of care, promoting high quality integrated care. 
• Maintain security and privacy of patients. 
• Other duties as assigned.

Qualifications

• Three to five years of experience in clinical or administrative role in medical organization.
• Prior experience with disease management, population health management, or other related health care environments.
• Must be PC literate with basic knowledge of Windows & Microsoft