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Summit Credit Union is Hiring a Teller Near Raleigh, NC
SUMMARY:
This position is primarily responsible for ensuring the delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines; providing timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned and proactively participating in the referral process while using the “Selling is Telling” philosophy by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Core duties and responsibilities include the following. Other duties may be assigned.
- Performs within company standards, including but not limited to member survey results, balancing performance, meeting cross-sales and referral goals and transaction volume.
- Maintains a positive, professional attitude and a pleasant tone while dealing with members and co-workers.
- Meets or exceeds minimum Quarterly Score Assessment percentages regarding quality standards.
- Takes ownership of member requests and questions following up for resolution as a training opportunity.
- Maintains control of member transactions to ensure the transactions are completed accurately and efficiently with minimal wait time with the use of a transaction ticket for every transaction.
- Reviews staff intranet for updated policy and procedure, forms, and communications suggesting changes to enhance service to members, being especially familiar with the Teller Page.
- Remains current on policies, procedures, systems and services that are offered to provide efficient member service.
- Operates under and enforces credit union policies and guidelines.
- Cross-sells credit union services and products to strengthen member relations with Summit Credit Union in order to achieve and maintains minimum monthly referral goals.
- Maintains a working knowledge of work tools and systems.
- Maintains a neat, well-organized and stocked station.
- Reports equipment malfunctions to the branch manager to communicate to Information Technology (IT).
- Assists with special projects when requested.
Provides professional member service, which includes but is not limited to:
- Performs accurate transactions
- Greets the member, smiles, using the member’s name during the transaction
- Thanking each member for his or her business
- Offering a product or service that would help their financial well being
- Refers members to other branch personnel as needed.
- Performs the basic transactions of paying and receiving tellers such as accepting deposits and loan payments, verifies cash, endorsements, IDs and signatures.
- Cashes checks within limits and obtains further authorization when necessary.
- Issues cashier checks and redeeming savings bonds.
- Prepares individual daily balance of teller cash transactions as well as other reports as necessary.
- Performs more complex transactions (with assistance as necessary).
- Handles proportionate volume of work based on branch demands.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual:
- Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Interpersonal:
- Member Service - Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; response to requests for service and assistance; meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Organization – Ability to organize and prioritize.
- Ethics - Treats people with respect; keeps commitments; inspires work with integrity and ethics; upholds organizational values.
Self-management:
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.
- Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); and/or six months to one year of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).
OTHER SKILLS AND ABILITIES:
- Excellent communication and interpersonal skills with the ability to gain the trust of members.
- Excellent judgment and discretion; the ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and member service oriented.
- Remain calm and professional in stressful situations.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain a professional atmosphere for employees, clients and members.
OTHER QUALIFICATIONS:
- Able to work a flexible schedule to include various nights, weekends and holidays.
- May require some travel on an as-needed basis.
- Has a working knowledge of other credit union departmental operations including, lending, Mortgage, Marketing Department, Accounting, Information Systems and Card Services.
- Must have an aptitude for meeting people, developing member confidence, and trust in our credit union.
- Must be able to handle large amounts of cash with speed and accuracy.
- Must be able to present services in a knowledgeable manner.
- Proven proficient teller skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
NOTE:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Banking
SALARY
$30k-36k (estimate)
POST DATE
02/07/2023
EXPIRATION DATE
04/02/2024
WEBSITE
summitcreditunion.com
HEADQUARTERS
BEAVER DAM, WI
SIZE
200 - 500
FOUNDED
1935
CEO
LYNNETTE HOCH
REVENUE
$50M - $200M
INDUSTRY
Banking
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About Summit Credit Union
At Summit, we have a passion for empowering people to improve their financial well-being. We love to help you save more, pay off debt, set goals and reduce your stress. We don't sell products, we build relationships. You can trust that we'll provide honest advice and real solutions. Helping you secure a bright financial future is our highest goal. Anyone can join Summit Credit Union. And as a not-for-profit financial cooperative, our profits are returned directly to you. That means the more you use us, the more you receive. Think of us as your resource to a richer life.
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The job skills required for Teller include Products and Services, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Teller positions, which can be used as a reference in future career path planning. As a Teller, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Teller. You can explore the career advancement for a Teller below and select your interested title to get hiring information.
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