Description

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy the opportunity to make a lasting difference in the lives of those around you.

The Summit Area YMCA (SAY) is seeking Member Service superhero to take our customer service efforts to the next level. The Member Services Representative delivers exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.
You Might Be the Right Candidate if you:

• Are a people person and can connect with those of diverse backgrounds
• Have the gift of gab, previous customer service, hospitality, or sales experience
• Are tech savvy, a fast learner and can think quickly
• Have a big, friendly smile
• Have the ability to work at both Berkeley Heights YMCA and Summit YMCA branches
• Are a morning person and can work the opening shift at the Y.

Salary & Benefits:

The salary for this position starts at $16.00, and is based on experience. Member Service staff are required to be scheduled for at least 2 shifts per week. These two shifts must include one weekend shift but may include 2 weekend shifts if needed and desired. The current available shifts are weekday opening, 4:45am-9:00am, Saturday opening 6:15am-11:30am and weekend afternoon, 2:00pm - 7:00pm. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.

Essential Functions:

• Monitors, screens, checks-in and documents entrance of all members and visitors
• Provides excellent customer service to members, program participants, and guests in person and on the phone, which contributes to membership sales, satisfaction, and retention
• Responsible for opening and/or closing the facility safely
• Conducts facility tours, processes membership accounts, answer questions related to membership, programs, events, etc.
• Builds relationships with members; promotes the member’s connection with the YMCA via programs, events, and other members
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Conducts daily front desk operations as directed while following all YMCA policies
• Executes registration process and transactions for YMCA programs accurately
• Supports all building staff in emergency
• Maintains cleanliness and organization of the membership desk and lobby areas

Requirements

Qualifications:

• Effective communication, interpersonal and public relations skills
• Strong computer skills
• Ability to handle financial transactions
• Previous customer service, hospitality, sales, or related experience
• Are 18 years or older
• Ability to work on site at both Summit and Berkeley Heights YMCA Branches

About the Summit Area YMCA:
We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.