Sumitomo Electric U.S.A. Holdings, Inc. (SEUHO), a Sumitomo Electric Group company, is looking for a Helpdesk Supervisor in our Mt. Prospect, IL. This person is responsible for managing and increasing the performance of the SEUHO-IS helpdesk, as well as coordinating between the helpdesk and other staff members on projects and activities for SEI group companies in the Americas. This person will report into the IS Manager. A big plus if this person can communicate in Japanese.

Job Duties and Responsibilities

• Supervise helpdesk
  • Train, develop and advise the helpdesk team
  • Build good relationships and communication with the team and other stakeholders
  • Delegate responsibility to team members and support them to set priorities, goals and deadlines
  • Have a good understanding of team activities and evaluate the effectiveness of those activities
  • Use their understanding of the team activities and performance to improve current processes
  • Evaluate team members’ performance, give feedback to improve the team
  • Create a results-driven culture within the team
• Manage IT projects
  • Coordinate with helpdesk staff members and other staff to identify and define project requirements, scope and objectives
  • Work with helpdesk staff to create and maintain comprehensive project proposals, schedules, documentation and reports
  • Monitor and track project progress, and handle risks and issues to the project
  • Report project status, risks and issues to stakeholders in timely manner, and work with stakeholders to reduce risk and resolve issues to the project
• Plan and implement processes and procedures
  • Understand organization goals, strategies and projects and use these goals to create improved policies and procedures
  • Implement organizational and/or process improvements, then evaluate the outcome of those changes
  • Improve service level and quality by establishing and enforcing organization standards
• Coordinate with SEI and SEI Group companies to implement new IT strategies
  • Communicate and build good relationships with staff at different group companies and SEUHO-IS
  • Understand goals and metrics for new IT services / strategies and use available resources to meet them
  • Measure whether services / strategies are meeting goals and metrics and make changes to these services / strategies as necessary
  • Create necessary documents in order to implement and meet business requirements from group companies and business partners

Qualifications

• Bachelor’s degree from a four-year college or university, preferably in computer science or a related field and 7-10 years of related experience
• Fluency in communication skills in English and Japanese (business level in speaking and writing) preferred
• 3-5 years managing a team of 5 people
• 7 years of experience with Windows client and server operating systems running in an Active Directory environment
• 2-3 years of experience with the Linux operating system and the ability to troubleshoot issues on major Linux distributions, including Red Hat / CentOS and SuSE Enterprise Linux
• Experience administering a database program such as Microsoft SQL Server, MySQL, IBM DB2, Oracle Database or PostgreSQL
• 5 years of experience with server virtualization in VMware and/or Hyper-V, as well as IaaS providers, including AWS and Azure
• 4-5 years of experience designing and managing both LAN and WAN networks
• Accuracy, attention to detail, and the ability to multi-task
• Effectively present information and respond to questions from users and business partners
• Organizational and time management skills sufficient to independently establish priorities and coordinate and complete competing projects within set timeframes
• Define problems, collect data, establish facts, and draw valid conclusions
• Raise issues proactively and in a timely manner
• Work well independently as well as part of a team
• Must have excellent leadership skills with demonstrated abilities to resolve diverse problems
• Must understand the importance of structure, organization, resource management and to complete critical tasks in a timely manner
• Must have ability to apply knowledge and common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form
• Must have ability to deal with problems involving several variables in situations where only limited standardization exists
• Must has an aggressive drive to achieve goals and be proactive in working towards those goals

About Sumitomo Electric Group

Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visit https://sumitomoelectric.com. You can watch videos from our past interns and corporate profile from our YouTube Channel (https://www.youtube.com/user/SumitomoElectric/). Follow us on LinkedIn (https://www.linkedin.com/company/sumitomo-electric).

SEUHO is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.