Description

About Sullivan Property Management:

Sullivan Property Management provides industry-leading residential property management services to real estate investors and residents throughout Southern California. Founded in 1976, the Irvine, CA-based company makes owning investment properties profitable and effortless. Four decades of experience in the residential real estate sector empowers Sullivan to deliver a combination of exceptional operational expertise and innovative technology to both owners and residents. The company’s management approach enables stress-free, passive investing for owners, and provides residents with quality housing where service is the highest priority. Sullivan Property Management operates in four major Southern California markets and is rapidly expanding across the West.

Job Summary

An Onsite Manager is responsible for the overall management of the day-to-day operations of the apartment community including leasing, marketing, resident services, and turn over management. An Onsite Manager must maintain a professional and courteous demeanor with prospects, residents, vendors, and fellow employees always. Must have a flexible schedule to be responsive to owner and resident requests, including weekends and after hours. Must live on site, housing discount available.

Requirements

Essential Job Functions – Position Requirements

• Serves as the primary point of contact for residents and vendors, including the management of after-hours emergencies.
• Conducts and manages all aspects of the leasing process utilizing Appfolio, including but not limited to receiving, generating and posting of all notices, conducting pre-move out inspections, deposit return calculations, turn management, vacancy marketing, showings, lease signings, change of terms tracking, etc.
• Maintains active awareness of market comps to ensure that renewals and annual increases are targeted to market appropriately.
• Maintains and executes a working knowledge of landlord-tenant and fair housing laws, as well as any other local, state or federal regulations applicable to the responsibilities contained in this job description.
• Maintains accurate property and resident information in Appfolio, including but not limited to work orders, inspections, lease information, vendor information, etc.
• Takes pride and exhibits a sense of ownership of assigned properties to include basic porter services (cleaning & sweeping).
• Manages vendor performance to ensure timely completion of assigned work orders in keeping with owner and resident expectations.
• Maintains a consistent working knowledge of the financial management goals for the assigned properties, including the participation in the creation of an annual property budget for assigned properties.
• Provides initial primary review and approval of vendor invoices for assigned properties to ensure accuracy and validity of amounts due.
• Actively participates in recurring On-Site Management Council meetings to share best practices and receive updates relative to assigned duties and responsibilities.
• Conducts weekly review of dashboard metrics on KPI’s including but not limited to vacancies, delinquencies, turn times, work order completion times to ensure that metrics are at or above goal. For those metrics below goal, creates an intentional action plan for timely resolution for review with supervisor.
• Orders and maintains inventory of materials and supplies for assigned properties, with requisite invoicing/billback through designated program.

Qualifications

• 3 years experience in on-site property management
• Strong interpersonal skills
• Must be willing to live on-site
• Proficient in basic computer programs, including Microsoft Office, Excel, Appfolio (a plus)
• Ability to multi-task in fast paced environment
• Ability to work weekends if needed