Hi, We're SugarShot. We're an open rebellion against the IT grain. We do Technology. Differently. Come join us! SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us! In addition to great pay and benefits, we offer flexible work schedule, super cool, tech company environment, continuing education and mentoring, comprehensive health benefits, 401K, profit sharing, lots of free lunches and occasional video games in the late afternoons.

IT SERVICE TECHNICIAN

Overview

In this exciting and challenging role, you will join SugarShot’s Technical and Security Team as one of our Service Team resources in support of our clients’ users, infrastructures, networks, servers, and mobile devices. The IT Service Technician will provide on-site technical support for a major food manufacturing client across 3 different locations: Bay City, Beaverton, and Silverton, Oregon. SugarShot has an international client base, operates in multiple data centers, has extensive cloud presence, and manages a large number of servers, desktops, and related networking equipment. You will work under the IT Operations Manager and with other Service Team professionals to fulfill your responsibilities.

This is a great opportunity to get involved in a solid, fast-growing company where you'll get your hands dirty with A LOT of cool technology. Our relaxed, flexible, and remote work lifestyle encourages teamwork and dedication.

SugarShot has an exciting brand and unique culture. We go our own way, and we’d like you to join us on our journey to revolutionize the Managed Services Industry. You can read more about the company here: https://www.sugarshot.io/story

If you’re interested in –

• Making a big impact
• Relaxed and flexible hours
• On-site work
• Some remote work
• Earned trust and responsibility
• Working and communicating with a team of professionals
• Growing with our company
• Playing with the latest technology
• Participating in virtual fun company and department activities
• Being part of something different

Then you’ll enjoy your time with SugarShot!

However, if you’re –

• Looking for a “9-5” job
• Looking for a corporate environment
• Looking to be micro-managed
• Looking to have your hand held
• Stuck on old technology
• Habitually tardy/absent
• One who doesn’t deliver when you say you will
• Not good at communicating or working in a team environment
• Someone who has owned your own company in the past

Then please DO NOT apply. You will NOT be happy here.

Essential Responsibilities & Duties

• Support SugarShot’s and clients’ users
• Travel onsite to client locations
• Log all activities in our ticketing system
• Document common issues and resolutions for submission into our knowledge base
• Train users, in-person and remotely
• Administer Microsoft 365 applications and systems
• Maintain installed hardware and software inventory
• Ensure security and software updates are successfully applied per policies/SLAs
• Troubleshoot server, workstation, network, and mobile hardware
• Perform OS and application reinstalls
• Participate as an IT team member
• Participate in internal and client projects
• Ability to lift 25lb
• Perform after-hours on-call duties, per on-call rotation schedule
• And other duties and responsibilities as assigned from time to time

Personal Qualifications

• Must be highly detail oriented and a proven commitment to high quality workmanship
• Must have excellent, thorough, and methodical problem-solving skills
• You must be able to work with challenging personalities and maintain a professional and positive demeanor with users at all times
• Must have drive and a “-ness” about you that takes pride in supporting your workstations/users
• Must be a self-starter
• Must have exemplary interpersonal and English communication skills (spoken and written.)
• You must have a smartphone and a reliable high speed Internet connection from wherever you live
• You must be comfortable on camera (we regularly meet on Microsoft Teams or Zoom.)
• You must maintain good personal hygiene habits
• A good sense of humor

Technical Qualifications

• 1 years of experience in Helpdesk Support is REQUIRED
• A strong understanding of Windows 10 is REQUIRED
• A strong understanding of Windows Server 2016 is REQUIRED
• A strong understanding of Mac OSX is REQUIRED
• A strong understanding Microsoft Office is REQUIRED
• A strong understanding of supporting Microsoft/Office 365 is REQUIRED
• A strong understanding of VPN is REQUIRED
• A strong understanding of WiFi connectivity troubleshooting is REQUIRED

To really stand out –

• MSP experience is a big plus
• Microsoft and Apple certifications are a big plus
• Experience with ConnectWise Manage, Automate, and/or Control are a big plus
• Cisco Meraki experience is a big plus
• Possesses or working toward Microsoft, Cisco, Meraki, CompTIA Server , CompTIA Network , CompTIA Security , or similar certifications is a plus
• Strong Microsoft 365 and Azure expertise are a big plus
• Ability to write scripts to solve technical problems en masse is a big plus
• Linux skills are a big plus
• ITIL certification is a plus
• Experience with Auvik is a plus
• Experience with Veeam is a plus
• Experience with Windows Server 2016 is a plus
• An understanding of basic networking (including but not limited to: VLANs, packet inspection, subnetting, static routing) is a plus
• A strong understanding of the Internet’s architecture is a plus
• A strong understanding of cloud hosting platforms (Azure and AWS) is a plus

Location:

• Rotating between Bay City, Beaverton, and Silverton, Oregon
• Shift will be Pacific Time centric

Benefits:

• Location adjusted pay
• Remote work
• Fantastic working environment
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account
• Health Savings Account
• 401K
• Costco Membership
• Corporate discounts
• Monthly company events
• Monthly Lunch & Learn program
• Continuing Education program
• Accrued PTO
• Sick days
• Monthly sabbatical day
• Company provided computer and accessories
• VR