Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. Position Summary The schedule for this role is Tuesday – Saturday 5:30 am – 3:00 pm This position is responsible for the relationships and correspondence between the Customer, Operations, Independent Contractors and our Customers Customer Department. Position will assist Home Delivery Administration and Operations in carrying out their duties to complete the appropriate processes and procedures. Company Values Must understand and support the company’s written Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy. Essential Duties & Responsibilities Receive customer, client, and Independent Contractor phone calls and respond accordingly. Check e-mail regularly and respond appropriately. Correspond with the Central Office for customer relations, researching orders, and other location issues. Receive all previous day’s routes from local Operations Manager and scan to Home Delivery Administration. Responsible for full cycle oversight of BOL process, including follow up from previous day's BOLs, update delivery date for reschedules, prepare next day's deliveries, and file completed BOLs. Print out all Service Orders file appropriately. Scan service orders to appropriate departments. Enter notes and additional information for customer and Independent Contractors into appropriate system. Correspond with Warehouse Manager on customers’ orders. Research open and unassigned orders. Assist in printing daily manifest and organizing next day’s routes. Prepare Hot Shot print out for Warehouse. Check-In all returns. Enter FedEx orders received into spreadsheet. Other duties and tasks as assigned. Education & Experience High School Diploma, GED, or equivalent required. Two-year college degree preferred, but not required. Previous office experience preferred. Knowledge, Skills & Abilities Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Good oral and written communication and interpersonal skills. Highly motivated, self-starter with the capability of taking multiple duties and challenges. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions. Physical Demands & Working Conditions Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range. *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time. **Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people, businesses and products together with our group of privately-owned companies and family of brands, including Sterling Lexicon, Perdue, Phase Integration, MoveDay and Daryl Flood. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED