Job Title: Desk Side Support

Location: Ames, IA 50010

Mode: Fulltime

(Onsite required from Day 1)

Salary - $60k/year

JOB QUALIFICATIONS:

Skills Required:

· Assist with Sarbanes Oxley documentation gathering activities

· Maintain asset management system

New User Computer Deployment

· Responsible for executing PC setup and desktop image deployment for all new users

· Maintain and execute PC deployment imaging system

· Install PC hardware peripherals and phone handsets

· Install printer hardware and drivers as needed

· Train users as needed

· Install software packages as needed

· Strong verbal and written communication skills

· Advanced desktop support - client side or remote

· Build and deploy/setup computers and work stations

· Ability to maintain desktop deployment methods or imaging software

· Install and configure host-based antivirus software

· Desktop – Windows 10 installation, support, patching, and troubleshooting

· Ability to modify system registry

· Support of Office 2013, 2016, 2019, Chrome, IE 11, MS Edge

· Troubleshoot network printers

· Active Directory understanding - client side

· Demonstrated experience providing support with remote tools

· Install and troubleshoot 3rd party applications on the desktop

· Ability to install and update device drivers

· Experience training/mentoring junior technicians

· JD Edwards support experience

· Oracle Transportation Management support experience

· SQL database administration network skills relating to Ethernet switch configuration

· PowerShell knowledge or experience

· Network skills relating to firewall and VPN configuration

· VMware and virtualization technologies

· Experience with backup systems and software

· Ability to troubleshoot wireless network problems – client side

· ITIL knowledge and certifications

Job Type: Full-time

Salary: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• End user: 5 years (Preferred)

Work Location: On the road