In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test.

What will you be doing in this role? A successful candidate will:

General Purpose:

The Chief Operating Officer (COO) is an integral member of STRIDE’s Executive Leadership Team (ELT) and plays a fundamental role in our internal operations supporting STRIDE’s healthcare delivery services healthcare delivery system. The COO is responsible for all aspects non-clinical site operations and facilities mangement. This role reports to the President/Chief Executive Officer and assists in setting the strategy and direction of the organization and executing the strategic plans within operations. The position role models STRIDE’s values and provides visionary and operational leadership, fostering trust, collaboration, and an inclusive environment. The role will be most successful through strong collaborative relationships

Essential Duties/Responsibilities:

• Responsible for the oversight and management of business and clinic operations, construction and capital planning, mobile operations, customer care center, records and referrals, community outreach, including directing the implementation of services, policies/procedures/protocols and programs. Ensure successful execution and alignment with organizational goals and strategic priorities.
• Create, improve, implement, and enforce policies and procedures that will sustain operational and financial effectiveness in areas of responsibility. Drive key results and promote a culture of collaboration with key stakeholders.
• Deliver measurable, accountable, cost-effective results that further the mission of the organization.
• Promote and facilitate conversations and processes that strengthen employee engagement, promote leadership development, and deliver accessible, high-quality healthcare through continuous improvement and a learning organization mindset.
• Lead project management efforts. Ensure there is clarity and visibility to organizational initiatives. Support project leads with project planning, timely stakeholder involvement, and accountability to action plans. Facilitate alignment and sequencing of the projects.
• Utilize data from sources such as the Electronic Health Record (EHR), patient feedback, and staff feedback to identify performance gaps, in order to engineer and implement strategies for the success of operational efforts and to proactively makes decisions for future efforts of the department.
• Safeguard required compliance with State, Federal, Health Resources and Services Administration (HRSA), and the Centers for Medicare & Medicaid Services (CMS) regulations as well as 501(c)3 regulations.
• Ensure leadership team establishes and maintains techniques focused on employee engagement, ensuring a positive culture focused on development and effective performance management.
• Ensure effective change management strategies that sustain employee engagement.
• Provide direct leadership for direct and indirect reports including, but not limited to, assigning tasks, establishing work standards, monitoring progress and workflow, performance management and employee development.
• Attract, develop, motivate, and retain an outstanding, diverse, high-performing workforce through effective leadership, recruitment, training, development, and succession planning.
• Sustain a high performing team focused on the organization’s evolving needs, standardization of programs and processes and create a clear vision for departments marked by collaboration, transparency, opportunities to learn.
• Manage and effectively balance conflicting priorities between the departments’ immediate needs and the priorities of longer-term organizational objectives.
• The above job description is not designed to cover or contain a comprehensive listing of required job activities, duties or responsibilities, which may reasonably change at any time with or without notice.

Knowledge, Skills & Abilities:

• Working knowledge of community-based health care administration and financial management.
• Understand the importance of all functions within the operations team in a successful healthcare system that delivers high quality patient care.
• Capability to implement and nurture a team approach to delivery of primary health care services.
• Aptitude in decision-making and problem-solving with skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in organizing work, delegating, and achieving goals and objectives.
• Effective oral, written presentation and communication skills.
• Ability to maintain effective working relationships with internal and external stakeholders.
• Ability to anticipate needs and trends and communicate these to the CEO.
• Ability to supervise senior leaders in all aspects of performance.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.

Education or Formal Training:

Bachelor’s Degree in Business Administration or health-related field required.

Masters or Doctoral degree preferred.

Experience:

At least 4 years’ experience in a senior leadership role. Experience in an FQHC or other healthcare organization of similar size, budget, and complexity to STRIDE preferred. Demonstrated non-profit, community-based health care leadership skills preferred.

Working environment/physical activities: Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.

Join Us. Together We Improve lives.

STRIDE conducts a background check, including criminal history, education, license and certification.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

We Offer:

• • Medical, Dental, and Optional Vision Insurance.
  • Paid-Time-Off (PTO).
  • Company Paid Life Insurance.
  • A 401K retirement savings plan & match!
  • Flexible Spending Account (FSA) and Dependent Care options.

A successful candidate will live STRIDE ICARE values:

Integrity doing the right thing even when no one is watching.

Compassion meeting the patient where they’re at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.