In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test.

What will you be doing in this role? A successful candidate will:

General Purpose: The Chief Operating Officer (COO) is an integral member of STRIDEs executive team and plays a fundamental role in our internal operations supporting STRIDEs healthcare delivery services healthcare delivery system. The COO is responsible for all aspects non-clinical site operations and facilities management. This role collaborates with the CEO and executive team in setting the strategic direction of the organization and executing the strategic plans within operations. The position role models STRIDEs values and provides visionary and operational leadership, fostering trust, collaboration, and an inclusive environment.

Essential Duties/Responsibilities

• Responsible for the oversight and management of clinic and pharmacy operations, facilities, construction and capital planning, mobile operations, customer care center, outreach and enrollment, access, records and referrals, including directing the implementation of services, policies and programs. Ensure successful execution and alignment with organizational goals and strategic priorities.
• Create, improve, implement, and enforce policies and procedures that will sustain operational and financial effectiveness in areas of responsibility. Drive key results and promote a culture of collaboration with key stakeholders.
• Deliver measurable, accountable, cost-effective results that further the mission of the organization.
• Promote and facilitate conversations and processes that strengthen employee engagement, promote leadership development, and deliver accessible, high-quality healthcare through continuous improvement and a learning organization mindset.
• Lead project management efforts. Ensure there is clarity and visibility to organizational initiatives. Support project leads with project planning, timely stakeholder involvement, and accountability to action plans. Facilitate alignment and sequencing of the projects.
• Utilize data from sources such as the Electronic Health Record (EHR), patient feedback, and staff feedback to identify performance gaps, in order to engineer and implement strategies for the success of operational efforts and to proactively makes decisions for future efforts of the department.
• Safeguard required compliance with State, Federal, Health Resources and Services Administration (HRSA), and the Centers for Medicare & Medicaid Services (CMS) regulations as well as 501(c)3 regulations.
• Ensure leadership team establishes and maintains techniques focused on employee engagement, ensuring a positive culture focused on development and effective performance management.
• Ensure effective change management strategies that sustain employee engagement.
• Provide direct leadership for direct and indirect reports including, but not limited to, assigning tasks, establishing work standards, monitoring progress and workflow, performance management and employee development.
• Attract, develop, motivate, and retain an outstanding, diverse, high-performing workforce through effective leadership, recruitment, training, development, and succession planning.
• Sustain a high performing team focused on the organizations evolving needs, standardization of programs and processes and create a clear vision for departments marked by collaboration, transparency, opportunities to learn.
• Manage and effectively balance conflicting priorities between the departments immediate needs and the priorities of longer-term organizational objectives.
• Additional duties as assigned.

Knowledge, Skills & Abilities:

• Working knowledge of community-based health care administration and financial management.
• Understand the importance of all functions within the operations team in a successful healthcare system that delivers high quality patient care.
• Capability to implement and nurture a team approach to delivery of primary health care services.
• Aptitude in decision-making and problem-solving with skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in organizing work, delegating and achieving goals and objectives.
• Effective oral, written presentation and communication skills.
• Ability to maintain effective working relationships with internal and external stakeholders.
• Ability to anticipate needs and trends and communicate these to the CEO.
• Ability to supervise senior leaders in all aspects of performance.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee and business information.

Education or Formal Training:

Bachelors Degree in Business Administration or health-related field required. Masters Degree preferred.

Experience:

Minimum 4 years experience in a senior leadership role. Experience in an FQHC or other healthcare organization of similar size, budget and complexity to STRIDE preferred. Demonstrated non-profit, community-based health care leadership skills preferred.

Essential Functional Job Requirements

The work environment characteristics and physical/mental demands described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Sedentary: Exert <10lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.

Talking: Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Mental Functions:

Computing: Performing arithmetic operations and reporting on and/or carrying out a prescribed action in relation to them.

Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

Analyzing: Examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.

Synthesizing: To combine or integrate data to discover facts and/or develop knowledge or creative.

Interpersonal Skills/Behaviors: Dealing with individuals with a range of moods and behaviors in a tactful, congenial, personal manner so as not to alienate or antagonize them.

Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or jointly arrive at decisions, conclusions, solutions or solve disputes.

Join Us. Together We Improve lives.

STRIDE conducts a background check, including criminal history, education, license and certification.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

We Offer:

• • Medical, Dental, and Optional Vision Insurance.
  • Paid-Time-Off (PTO).
  • Company Paid Life Insurance.
  • A 401K retirement savings plan & match!
  • Flexible Spending Account (FSA) and Dependent Care options.

A successful candidate will live STRIDE ICARE values:

Compassion meeting the patient where theyre at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.

Integrity doing the right thing even when no one is watching.