Customer Support Specialist

Position Type: Full Time

 Location: Oak Brook, IL

About Streamline:

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organization’s to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Job Overview:

Customer Support Specialists interact daily with customers to address reported issues and manage questions or requests. Customer Support Specialists work directly with project managers, developers and testers to provide immediate support to a growing community of customers.

Job Responsibilities:

• Daily management of customer reported tasks, issues, requests, Severity 1 calls, and escalations.
• Meet with customer representatives regarding their issues and upgrade process.
• Ability to work flexible hours., ideally 8 am to 5 pm or 11 am to 8 pm.
• Frequent communication and meetings with other team members including project managers, developers, testers and other internal staff.

Job Requirements:

• Bachelor's degree or higher in Computer Information Systems, Computer Science, Health Informatics, or Business. Other related fields may be considered in conjunction with comparable work experience.
• Experience with Electronic Health Records preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Strong analytical skills, problem solving abilities and sharp attention to detail.
• Sense of urgency and ability to prioritize work and daily tasks.
• Outstanding work ethic, drive, motivation and commitment to quality results.
• Willingness to travel up to 20%.
• Willingness to work some nights and weekends. Flex time is provided at Supervisor discretion to accommodate this requirement.
• Able to commute or relocate to the Kalamazoo, MI or Oak Brook, IL area.