Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Strong Verbal communication and Technical documentation Skills
• Basic understanding of Warehouse/Logistics processes, such as receiving, selection/picking, consolidation and shipping.
• Experience in Install, Configure and Maintain Warehouse End Users PC and Laptops
• Troubleshooting Knowledge in MAC, iPad Devices
• Experience in Handling RF equipment (Zebra, Honeywell, etc.), printers, and related peripheral devices
• Experience in providing first and second tier support for technical matters within the Distribution Center and across the Enterprise while managing third tier support escalations as needed.
• Experience in planning for the installation and implementation of new systems, services, applications, and processes.
• Experience in Windows 10 Migration Projects

· Experience in handling multiple with internal support teams and application vendors.

· Experience in Performing preventative maintenance activity

• Experience in troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation.
• Experience working with 3rd party vendors for onsite and offsite equipment repairs, quality control of work performed, and coordination of outage windows between multiple internal and external stakeholders.
• Hands-on experience and technical aptitude managing and maintaining full Windows environments.

Good-to-Have

· Experience in Install, Configure and Maintain Warehouse End Users MAC computers & iPad

· Experience supporting all aspects of warehouse / supply chain systems, including Warehouse Management Systems (HighJump/HighJump1) and Warehouse Control Systems (Fortna, Tompkins Control Systems, and WSI).

· Knowledge in Data Center Activities and Network Devices troubleshooting

· Microsoft Certification: MCP, MCDST, MCTS, A

Role descriptions / Expectations from the Role

1 Assist in software, application, and hardware support for the local and enterprise staff

2 Resolve Incidents and Problems associated with DC EUC equipment and EUC software, and provide advice, and assistance to Authorized Users. Responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to DC EUC equipment and EUC software

3 Supporting all aspects of warehouse / supply chain systems

4 Work with local management to make decisions based on supported systems to maintain superior uptime of all equipment, applications, and software.

5 Document and log incidents using ticketing system for metric and performance-based reporting.

6 Represent local facility in planning for the installation and implementation of new systems, services, applications, and processes.

7 Maintaining strong working relationship with internal support teams and application vendors.

8 Perform preventative maintenance and daily health check of supported systems to ensure uptime and stability.

9 Assist in the planning, deployment, and management of complex IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle.

10 Troubleshoot problems across multiple systems providing supporting evidence of root cause and recommended remediation.

11 Ability to work effectively without direct supervision.

12 Ability to travel up to a week at a time by ground or air

13 Ability to travel 15-25% of the year to all operating areas.

14 Respond to off-hour emergencies and perform off schedule work as required

Job Type: Full-time

Salary: Up to $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance

Schedule:

• 8 hour shift

Experience:

• Customer support: 4 years (Preferred)
• iOS: 4 years (Preferred)
• Windows: 4 years (Preferred)
• Desktop support: 5 years (Preferred)
• Warehouse: 3 years (Preferred)
• Install , Configure , maintain: 4 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road