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Customer service professional
$38k-47k (estimate)
Full Time | Business Services 2 Days Ago
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Strategic Staffing Solutions is Hiring a Customer service professional Near Salt Lake, UT

Title : Customer Service Professional Location : Remote. MUST Reside in one of the four states (Washington, Oregon, Idaho, Utah) Duration : 8 Month contract to convert to full time Work Schedule : Shifts will be scheduled between the hours of 8 : 00 AM to 8 : 00 PM Pacific Time

  • We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment.
  • Customer Service Professional will have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience. Minimum Requirements :
  • Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.
  • Previous Salesforce and / or Radar experience is preferred, but not required.
  • Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.
  • Keyboarding skills of 30 wpm with 95% accuracy.
  • Proficient PC skills and prior experience in a PC environment.
  • Ability to apply mathematical concepts and calculations.
  • Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills
  • Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
  • Ability to make decisions and exercise good judgment in a complex and rapidly changing environment.
  • Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively.
  • Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
  • Ability to work in a team environment
  • Ability to exercise discretion on sensitive and confidential matters
  • Demonstrate initiative in researching and resolving benefit, and eligibility issues.
  • Last updated : 2024-07-04

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$38k-47k (estimate)

POST DATE

07/11/2024

EXPIRATION DATE

10/04/2024

HEADQUARTERS

CHARLESTON, SC

SIZE

1,000 - 3,000

FOUNDED

2007

CEO

STAN MCELVEEN

REVENUE

$200M - $500M

INDUSTRY

Business Services

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The job skills required for Customer service professional include Customer Service, Call Center, Initiative, Communicates Effectively, Empathy, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service professional. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service professional positions, which can be used as a reference in future career path planning. As a Customer service professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service professional. You can explore the career advancement for a Customer service professional below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Professional, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Professional for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Professional job description and responsibilities

They help customers compare products and services and advise clients about which options meet their needs.

02/12/2022: Asheville, NC

They might also discuss how to use available services or demonstrate the right way to operate a product.

02/14/2022: Canton, OH

Customer service representatives may also offer additional sales and products, or sell products or services directly.

04/02/2022: Florence, AL

They may also handle product returns, cancel services, start services or process refunds.

04/05/2022: Battle Creek, MI

Deliver prepared sales talks, reading from scripts that describe products or services to persuade potential customers to purchase a product or service or to donate.

05/02/2022: Frankfort, KY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Professional jobs

Take note that collecting and analyzing customer feedback can also be a part of their customer service job tasks.

03/18/2022: Springfield, OH

When attending to customers problems, customer service professionals needs to know that using positive language takes the stress away from the situation.

03/22/2022: Elkhart, IN

They must have a clear escalation pathway and candidates must be proactive and offer a clear solutions.

04/29/2022: Winston Salem, NC

Learn when and how to present recommendations and provide solutions that connect to customer needs and wants and ask for direct feedback from customers and colleagues.

03/28/2022: Topeka, KS

Responding to questions with positive language can greatly affect how the customer hears the response.

04/27/2022: Reno, NV

Step 3: View the best colleges and universities for Customer Service Professional.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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