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Are you looking for a challenging fast-paced career with, fun atmosphere with lots of room for growth?! Then, come join our rapidly growing IT services company.
StoredTech is a work hard play hard, team environment with endless opportunity for growth. Be prepared to get things done and have some fun!
FAMILY IS EVERYTHING. We know that. Work-life balance is just as important to us as it is to you.
Everyone at StoredTech knows that our first priority is to delight our clients. In this position you will be a member of the team that is responsible for triaging client requests through our MSP Service Desk.
Your experience in delivering IT solutions that work the first time will be the key to your success.
The position requires expertise in IT end user support with a focus on delighting the client!
The role of Systems Engineer - Level II is to troubleshoot computer related hardware and software for multiple clients that utilize StoredTech as a remote Managed Services Provider. The position requires expertise in IT end user support with a focus on delighting the client! Your experience in delivering IT solutions that work the first time will be the key to your success.
Job Responsibilities
The expected work week is M-F 8AM-5PM
The ability to perform emergency maintenance and escalations outside of these hours as needed.
Day-to-day phone support.
Ability to support a broad customer base (government, health care, medical practice, construction, etc.).
Ability to shift quickly and comfortably between broad technology platforms.
Required on-call 8-week rotation for after-hours support.
Ability to lift 50 lbs.
Onsite client visits may be occasionally required (5-20% travel).
Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation.
Setup new computer hardware and software.
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
Manage assets and endpoints through Kaseya RMM.
Delight the customer while supporting either remotely or in-person/onsite.
Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
Ability to work 8 hours sitting, speaking on the phone, and using a computer.
Excellent verbal and written skills.
Expected to be a subject matter expert of our clients' infrastructure and environment.
The ability to see through the unknown and draw clarity efficiently to urgent situations.
Full understanding and knowledge of StoredTech's service offerings and the ability to work as a pre-sales technical resource.
Adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events with full ownership.
Work dynamically across departments interfacing with IT Project Engineers and Account Managers.
Expected to lead and provide an escalation point for IT Engineers Level I & II.
Typically handle fewer tickets, but they usually require research, root cause analysis and are substantially more complex troubleshooting across systems, i.e. virtualization, servers, networking, and security.
Technical Competencies
Experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, MacOS, Linux).
SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup.
Solid understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols.
The ability to meaningfully triage third party support for Software/Application issues.
User creation and maintenance utilizing Active Directory and Group Policy Management.
End user printer troubleshooting and set up.
Troubleshooting client WiFi issues.
Experience running and terminating cable is a plus.
Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls.
Familiarity with Microsoft Azure and Intune Services.
High level network assistance and troubleshooting.
Qualifications
3-5 years of experience in the field or in a related area.
Knowledge of and prior experience using Excel, Word, PowerPoint, and Access.
Understanding/exposure to working in an MSP/customer service model.
Ability to work across teams, groups and functions and to build strong relationships.
Strong customer focus.
Strong communication and organizational skills.
Weekends and off-hours will be needed based on projects.
Ability to thrive in a team environment.
Attention to detail.
Proven ability to delight the customer - 100% of the time.
Full Time
Sports & Recreation
09/02/2022
11/03/2022
vantassel.com
Schenectady, NY
<25
Sports & Recreation
The job skills required for Help Desk Technician II include Troubleshooting, Customer Service, Active Directory, Desktop Support, Computer Hardware, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician II positions, which can be used as a reference in future career path planning. As a Help Desk Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician II. You can explore the career advancement for a Help Desk Technician II below and select your interested title to get hiring information.