Senior Site Reliability Engineer Position Overview:

We are looking for a talented Senior Site Reliability Engineer with 7 years experience to add to our practices across infrastructure automation, release engineering, observability and incident prevention to increase the reliability and productivity of the engineering team as a whole.

Stord Site Reliability Engineers work together with the engineering team to continue to improve and scale our infrastructure. SREs at Stord are cross-functional engineers that are well-versed in both systems and software, fully owning efforts to improve the product infrastructure’s reliability (using an SLO and error budget approach), to collaborate on tools for the engineering team to own their code from their desktop to production, and to leverage infrastructure as code practices on both the product and business analytics platforms. 

This role will be working with the group that builds, maintains, and owns the Order Management System (OMS) product which is part of the Stord One Commerce suite of products and tools. These products power an innovative and world class logistics network and leading omni-channel brands by enabling powerful automation, routing, and order management tools to help brands ensure their products are fulfilled in a way that best meets the goals and objectives of their business by reducing costs and complexity. At Stord, each member of the team has the ability to impact all aspects of the development process from ideation, design, delivery, maintenance, and operations. 

What You'll Do:

• Collaborate across engineering to understand their pain points, creating full-stack applications and tools, enabling teams to own what they build with a consistent self-service experience for building, deploying, and operating code in production.
• Search for manual and thought-interrupting tasks (aka “toil”) and prioritize such tasks for automation or self-service, writing code to embed operational knowledge.
• Build, secure, maintain, and monitor infrastructure that the production application and business analytics system run on. Leverage infrastructure as code practices.
• Support a services based architecture using Docker and Kubernetes. Understand the 12 Factor App methodology, and apply it to our services and systems.
• Minimize risk of reliability failures of the application (by building an SLI/SLO cross team practice) relating to durability, availability, and performance. Address availability risk by ensuring backup and recovery plans have been created and tested.
• Respond to alerts and troubleshoot production issues, participating in incident retrospectives to review outages and identify steps to improve reliability.
• Ensure that information security (IS) commitments and requirements are incorporated into the information technology processes and that managers are enforcing IS policies and procedures in their departments.

What You'll Need:

• Expertise building and operating in Cloud Native environments on GCP, AWS, or Azure 
• Expertise building fully automated deployment pipelines to production environments
• Expertise with infrastructure related tools (Docker, Kubernetes, Helm, Terraform, etc.)
• Experience with observability frameworks and platforms (OpenTelemetry, Datadog, Stackdriver, etc.)
• Desire to work through ambiguity and provide solutions to maximize efficiency
• Strong reasoning capabilities to persuade teams to adopt new and more efficient ways of working
• Clear communication skills
• Passion for building the highest-quality solutions that delight the customer (both internal and external customers)
• Full-stack development experience to include frontend, backend, and infrastructure
• Ability to write clean, reliable, and highly maintainable code
• Appreciation of a test-driven and code-review culture

​Bonus Points:

• Programming experience in functional programming language, like elixir
• Previous logistics or supply chain experience