BACKGROUND

Veterans and service members are at 50% higher risk of suicide than their peers who haven’t served. Since 2001, 120,000 veterans have died by suicide. Without change, by 2030, 55,000 more lives will be lost. The problem is clear: The systems in place aren’t working; the status quo is no longer acceptable.

We’re not your typical nonprofit. We’re the only national, veteran-founded-and-led nonprofit focused solely on military suicide prevention. We use data insights, best-in-class technology, commercial marketing best practices and evidence-based services to find and serve veterans at acute risk for suicide. 

What started as three veterans answering a toll-free number in 2010 has grown into an innovative, agile, and data-driven tone-setter that’s leading change, building community and, most importantly, saving lives. Our vision is a nation where veterans and service members have no greater risk for suicide than any other American; our line in the sand is to reduce the military suicide rate by 40% by 2030, saving 2,400 lives per year. We work tirelessly to make it a reality and we’re growing rapidly (doubling staff, doubling revenue YoY) to meet increased demand and opportunities to save more lives. 

Learn more about our vision, theory of change, and our team by visiting https://stopsoldiersuicide.org/.

THE OPPORTUNITY

Do you want to fuel the life-saving work we do with American veterans and service members? Are you a self starter that gets excited by improving the employee experience? Do you thrive on solving multi-layered and complex challenges by acting as an agent of change? Are you motivated to support an exceptional team to help us save more lives faster? 

If the answer is yes, then we are looking for you to be our Director of Human Resources (HR) at Stop Soldier Suicide (SSS) and to join our dynamic team.

To accomplish the mission, it’s vital that we have an exceptional team. Mediocrity isn’t an option. Our headquarters is located in North Carolina’s Research Triangle, but our focus is finding the right teammates to make our goal a reality. We’re open to remote work for candidates outside our geographic area, provided you are flexible in accommodating various time zone differences (EST or CST preferred). 

Reporting to the Vice President of Staff, the Director of HR will be responsible for maintaining a healthy company culture through frequent evaluation and process improvement recommendations. Supporting a high-growth environment, the Director of HR will be an excellent change management communicator.

To succeed in this role, you should be growth-focused, not afraid to take risks, and thrive in a fast-paced environment. Successful candidates will model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.

RESPONSIBILITIES

The Director of HR shares our passion for saving the lives of veterans, thrives in a fast-paced environment, and will be entrusted with the following key responsibilities:

• Serve as a trusted advisor to the executive team and represent an HR perspective in business decisions. 
• Develops and researches HR strategies and policies to improve them and align them with the business needs.
• Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
• Advise and assist managers in achieving business goals through appropriate interventions; implement and manage HR resource solutions, programs and services to maximize the achievement of short and long-range business objectives (e.g., change initiatives, employee relations, diversity, retention and engagement, employee communication, and HR programs and services).
• Conduct organization-wide analysis to uncover meaningful insights and opportunities for improving culture and the employee experience. 
• Creates and maintains a positive work environment for all employees through engagement initiatives and by monitoring workplace satisfaction data; Monitor and uphold workplace policy and company culture.
• Serve as the primary point of contact for employees in solving work-related issues by gathering information, analyzing the facts, reviewing HR policies, procedures, and best practices, and making appropriate recommendations.
• Serve as the first point of contact for employee relations support such as conflict resolution, performance counseling, crucial conversations, and disciplinary actions.
• Manage and look after the employee relation metrics, diagnose the issues, and eradicate the root cause of these challenges. 

• Answers frequently asked questions from team members relative to standard policies, benefits, HR processes etc.
• Maintains accurate & up-to-date human resource files, records & documentation.
• Maintain a high level of confidentiality in all duties and responsibilities.
• Perform other duties as assigned. 

QUALIFICATIONS

We’re looking for individuals who are committed to the mission, vision, and values of Stop Soldier Suicide. In addition, the Director of HR should possess the following key attributes:

• Commitment to the mission of SSS and its core values.
• Bachelor’s degree from an accredited institution in Human Resources, Business Management or related field. Years of relevant experience will be considered in lieu of a degree. 
• Minimum of 8 years of professional HR strategy and implementation experience required, with an emphasis on business partnerships, employee experience, employee relationships, and change management.
• HR certifications are preferred (SHRM-CP, SHRM-SCP, PHR, SPHR etc).
• Familiarity with employment and labor laws, regulations, and best practices.
• Demonstrated ability to apply logical thought processing to problem solve and recommend solutions.
• Familiarity with BambooHR, Slack, Google applications and other systems as may be used by SSS.
• Decisive, diverse, and dynamic leader with high emotional intelligence and a results-driven bias toward action.
• Agile with the ability to thrive in a fast-paced, dynamic environment.
• Excellent spoken and written communication, interpersonal, relationship-building skills; Ability to engage and influence c-suite executives.
• Ability to pass all required background checks and pre-employment qualifiers.

OBJECTIVES AND KEY RESULTS (OKRs)

This individual is responsible for meeting the following Objectives and Key Results during the first 90-120 days:

• Review all available reports of employee survey data (exit interviews, stay interviews and eNPS) to gain a full understanding of the current state of company culture and personnel challenges. 
• Identify the root cause for key challenges and provide leadership with recommendations and a plan of action. 

CORE COMPETENCIES (OUR TRUE NORTH)

Teammates are evaluated on and expected to model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.

Impact: Consistently delivers quality results; demonstrates a passion for winning, strong work ethic, a bias for action and commitment to achieving life-saving work with integrity, honesty, and in accordance with our values.

Judgment: Makes data-based decisions with decisiveness, balancing short-term and long-term considerations and ensuring decisions advance the SSS mission.

Innovation: Identifies and champions new ideas, continuous improvements, and transformative solutions that enable us to better achieve our mission of serving service members and veterans.

Courage: Communicates with candor and transparency and demonstrates the confidence to make tough decisions, take smart risks, and question actions that are inconsistent with our values. 

Agility: Continuously learns and adapts to obstacles, setbacks or uncertainty with tenacity and resolve; embraces change and challenges as opportunities to learn new skills and grow.

Inclusion: Win as one by demonstrating unwavering respect for teammates, freely sharing information, collaborating with and supporting your colleagues, and leveraging differences that make us stronger. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The majority of the work required is performed in an office environment with the flexibility to be remote. The team member must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the OKRs described above.

SALARY AND BENEFITS

This is a full-time, exempt position. Salary is commensurate with experience. Stop Soldier Suicide offers a benefits package for full-time teammates that includes personal time off, parental leave, military leave (as applicable), medical, dental, vision and life insurance, short and long term disability benefit, Employee Assistance Program, and a matching retirement plan.

RECRUITING PROCESS

Applications will be reviewed on a rolling basis. A recruiter will be in touch to discuss next steps.

Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.