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Community Affairs Manager

Durham, NC | Full Time
1 Month Ago

Job Description

BACKGROUND

Veterans and service members are at 50% higher risk of suicide than their peers who haven’t served. Since 2001, 120,000 veterans have died by suicide. Without change, by 2030, 55,000 more lives will be lost. The problem is clear: The systems in place aren’t working; the status quo is no longer acceptable.  


We’re not your typical nonprofit. We’re the only national, veteran-founded-and-led nonprofit focused solely on military suicide prevention. We use data insights, best-in-class technology, commercial marketing best practices and evidence-based services to find and serve veterans at acute risk for suicide. 


What started as three veterans answering a toll-free number in 2010 has grown into an innovative, agile, and data-driven tone-setter that’s leading change, building community and, most importantly, saving lives. Our vision is a nation where veterans and service members have no greater risk for suicide than any other American; our line in the sand is to reduce the military suicide rate by 40% by 2030, saving 2,400 lives per year. We work tirelessly to make it a reality and we’re growing rapidly (doubling staff, doubling revenue YoY) to meet increased demand and opportunities to save more lives. 


Learn more about our vision, theory of change, and our team by visiting https://stopsoldiersuicide.org/.  


THE OPPORTUNITY

Do you want to fuel the life-saving work we do with American veterans and service members?  Are you a self starter that gets excited by connecting an organization with the surrounding community to make a lasting impact? Do you thrive on educating the public through trainings, workshops, and cultivating partnerships to provide resources?


If the answer is yes, then we are looking for you to be our Community Affairs Manager at Stop Soldier Suicide (SSS) and to join our dynamic team.


To accomplish the mission, it’s vital that we have an exceptional team. Mediocrity isn’t an option. Our headquarters is located in North Carolina’s Research Triangle and our focus is finding the right teammates to make our goal a reality.


Reporting to the Chief Program Officer, the Community Affairs Manager will lead the organization’s community engagement and outreach efforts within identified catchment areas and works with community organizations, allies and partner organizations, and referral sources to acquire high-risk clients, validate quality service partners, and promote the SSS brand. In addition, this position will include primary responsibility for managing SSS’s Comprehensive Suicide Prevention in North Carolina (CSP) project.


To succeed in this role, you should be growth-focused, not afraid to take risks, and thrive in a fast-paced environment. Successful candidates will model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.


RESPONSIBILITIES

The Community Affairs Manager shares our passion for saving the lives of veterans, thrives in a fast-paced environment, and will be entrusted with the following key responsibilities:

  • In collaboration with the SSS Leadership Team and management staff, develop and implement a comprehensive strategic plan to grow and deepen SSS’s relationship with community-based affiliates, resource agencies and partner organizations.
  • Administer the CSP grant and its constituent objectives and deliverables, with a focus on lethal means restriction, gatekeeper and early intervention training, and building capacity for and establishing gun safety teams in Wake, Cumberland and Mecklenburg counties.
  • Ensure SSS timely compliance with CSP administrative obligations, progress monitoring, program evaluation deliverables and reporting requirements.
  • Represent SSS in community initiatives and at events that support SSS strategies and the objectives of the CSP project.
  • Lead efforts to expand relationships with community organizations that provide resources and support for SSS’s veteran clients and increase the positioning and brand of SSS among the local veteran community.
  • Regularly analyze the local landscape in SSS catchment areas to identify opportunities to identify veterans at high risk of suicide and develop agency-level strategies for referring those veterans to SSS.
  • In coordination with other SSS internal stakeholders, continually evaluate community outreach and engagement operations to ensure on- going effectiveness and impact.
  • Develop processes to involve and incorporate feedback from community partners to inform programming and quality improvement efforts of SSS.
  • In coordination with the Marketing Team and Director of Strategic Partnerships, implement a clear strategy on the dissemination of program collateral to enhance local knowledge and understanding about the problem of veteran suicide and the impact of SSS’s efforts to reduce the number of veterans taking their lives.
  • Maintain a list of preferred partners and referral resources to expand the breadth and improve the quality of services provided to veterans by SSS.
  • Coordinate with the Data Analytics Manager to create and maintain an up-to-date electronic database of resources for SSS clients and create systems and processes for vetting and ranking those resources.
  • Coordinate with the Marketing Team to enhance community-level donor relationships through agency outreach and participation in revenue-generating events.
  • In collaboration with the Leadership Team, develop and manage community-level volunteer programs to further SSS’s community outreach and engagement efforts.
  • Prepare and deliver written communications and oral presentations to a variety of stakeholders.
  • Prepare internal reports and activity summaries as required.
  • Perform such other duties as may be assigned or required to ensure the success of the organization.


QUALIFICATIONS

We’re looking for individuals who are committed to the mission, vision, and values of Stop Soldier Suicide. In addition, the Community Affairs Manager should possess the following key attributes:

  • Commitment to the mission of SSS and its core values.
  • Bachelor’s degree or equivalent experience.
  • Veteran of U.S. military branch, Reserves or National Guard.
  • Minimum of two-years professional experience in grant coordination, community outreach/engagement, or similar  role.
  • Proven leadership and success in engagement and mobilization at the individual and community levels, including demonstrated ability to engage and influence others.
  • Prior experience in grants management is highly preferred.
  • Understanding of suicide prevention resources and tools is highly preferred.
  • Ability to work with multiple stakeholders and referral partners.
  • Ability to establish and maintain professional boundaries in working with colleagues and members of the public.
  • Ability to identify resources and systems within communities to increase veteran wellbeing and empowerment and reduce veteran suicide.
  •  Ability to work independently within a team-focused environment with minimal day-to-day supervision.
  • Positive attitude, self-motivation, empathy for SSS veterans and family members, resourcefulness and commitment to proactive team participation.
  • Strong commitment to producing measurable outcomes.
  • Excellent oral and written communication skills, including experience with public speaking and presentation.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and other applications.
  • Familiarity with Slack, Google applications and other systems as may be used by SSS.
  • Ability to pass all required background checks and pre-employment qualifiers.


OBJECTIVES AND KEY RESULTS (OKRs)

This individual is responsible for meeting the following Objectives and Key Results during the first 90-180 days:

  • Develop an approved community outreach and engagement strategic plan within the first 90 days of employment.
  • Perform all required activities and meet all goals and objectives set forth in the CSP grant.


CORE COMPETENCIES (OUR TRUE NORTH)

Teammates are evaluated on and expected to model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.


Impact: Consistently delivers quality results; demonstrates a passion for winning, strong work ethic, a bias for action and commitment to achieving life-saving work with integrity, honesty, and in accordance with our values.


Judgment: Makes data-based decisions with decisiveness, balancing short-term and long-term considerations and ensuring decisions advance the SSS mission.


Innovation: Identifies and champions new ideas, continuous improvements, and transformative solutions that enable us to better achieve our mission of serving service members and veterans.


Courage: Communicates with candor and transparency and demonstrates the confidence to make tough decisions, take smart risks, and question actions that are inconsistent with our values. 


Agility: Continuously learns and adapts to obstacles, setbacks or uncertainty with tenacity and resolve; embraces change and challenges as opportunities to learn new skills and grow.


Inclusion: Win as one by demonstrating unwavering respect for teammates, freely sharing information, collaborating with and supporting your colleagues, and leveraging differences that make us stronger. 


WORK ENVIRONMENT AND PHYSICAL DEMANDS

The majority of the work required is performed in an office environment (a blend of virtual and office in light of COVID-19) with the flexibility to be remote. The team member must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the OKRs described above.


SALARY AND BENEFITS

This is a full-time, exempt position. Salary is commensurate with experience. Stop Soldier Suicide offers a benefits package for full-time teammates that includes personal time off, parental leave, military leave (as applicable), medical, dental, vision and life insurance, short and long term disability benefit, Employee Assistance Program, and a matching retirement plan.  


RECRUITING PROCESS

Applications will be reviewed on a rolling basis. A recruiter will be in touch to discuss next steps.  


Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.

Company Overview

  • Website stopsoldiersuicide.org
  • Headquarters RALEIGH, NC
  • Size <25
  • Founded 2010
  • Type
  • CEO SHAWN JONES
  • Revenue <$5M
  • Industry Edu., Gov't. & Nonprofit
  • About stop soldier suicide
  • Figuring out where to turn can be a major barrier for service members and veterans seeking help. That's where we come in. Stop Soldier Suicide is the first national, veteran-founded-and-led 501(c)3 nonprofit focused on military suicide prevention. With thousands of veteran service organizations, getting help can be difficult, confusing, and time-consuming. Stop Soldier Suicide works 1-on-1 with troops, veterans, and military families to help navigate the maze of services, programs and assistance available. We are an advocate in your corner. We find the right resources for your specific needs a ... nd track your progress for two years. We are with you every step of the way ' and we won't stop until you get the help you deserve. Our resources include: ΓÇó Mental health, PTSD and/or TBI referrals ΓÇó Emergency financial aid ΓÇó Housing assistance ΓÇó Alternative therapies (HBOT, art therapy, equine therapy, etc.) ΓÇó Education / GI Bill ΓÇó Retreats ΓǪand much more. Stop Soldier Suicide serves all service members, veterans, and military family members from every branch and every generation, regardless of discharge status. For more information, please call 844-889-5610 or visit http://stopsoldiersuicide.org/ More