General Responsibilities

Directs and coordinates activities of the entire hotel operation including departments such as front desk operations, sales, conference center, housekeeping and maintenance to meet the mission and standards of guest satisfaction, property appearance, and employee support established by Stoney Creek Hotel & Conference Center. Supports executive management in formulating and administering organization policies by performing the essential duties personally or through the leadership team at the property. The focus of this job is making connections with people, motivating, and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling,” whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer. 

Supervision Received/Provided

This position is supervised by Stoney Creek Hospitality Vice President of Operations and provides direct or indirect supervision of all property personnel. 

Essential Duties

• Directs hotel operation by developing and implementing strategies and services. Develops business plans, evaluates business trends and modifies strategies to meet or exceed the needs of owners, employees, and guests within budgets.
• Understands, promotes, and embraces the People First philosophy of Stoney Creek Hotel & Conference Center and develops staff through timely performance evaluations and knowledge of market salaries.
• Reviews analyses of activities, costs, operations, and forecast data to achieve property stated goals and objectives.
• Confers with Regional Market Manager or Executive Management to review achievements and discuss required changes in goals or objectives resulting from status and conditions.
• Resolves operational and facility problems to ensure maximum guest satisfaction and prevent operational delays to meet future growth.
• Oversees key projects, processes, and performance reports.
• Reviews and supports Sales to encourage market growth through the development and implementation of sales and marketing plans and direct revenue management.
• Reviews operations and plans to meet requirements for the sales developments or property enhancements.
• Direct the preventative maintenance and deep cleaning projects to meet the standards of Stoney Creek Hotel & Conference Center; encourage new design concepts, new technology, or products which will provide cost reductions, and improve safety.
• Reviews and approves administrative reporting, payroll, schedules, financial reporting, budgetary planning, and submittals for capital expenditures.
• Communicates successes and/or concerns on a timely basis with appropriate corporate staff
• Variety of activities including multiple projects occurring simultaneously. Multi-tasking with a sense of urgency for goal achievement in a fast-paced environment.
• People/relationships focus Team building Inspire, motivate others, and engage their commitment
• Involve others in decision-making process; cooperative, collaborative decision-making and responsible for assuming responsibility for risk
• Extroverted, warm, enthusiastic, empathetic, stimulating communicator, with a persuasive “selling” style
• Leadership based on ability to motivate others 

Task List

• Assume 24-hour property operations responsibility.
• Delegate responsibility for day-to-day operations to other managers and follow up to ensure optimal level of quality service, hospitality, and timely administrative processing.
• Effectively communicate information to property and corporate staff to sustain an efficient and effective operation.
• Understand how to manage a culturally diverse work environment.
• Demonstrate leadership qualities in decision making, personal appearance and communication to create an atmosphere for success whenever and wherever you represent Stoney Creek Hotel & Conference Center.
• Enforce operational and cash control for the property.
• Resolve and monitor customer complaints, operational issues, and business flow to correct problems at the earliest opportunity to maintain the highest quality of customer satisfaction.
• Review and maintain room inventory daily, weekly, and monthly to maximize hotel revenues including both transient and group rooms in conjunction with Revenue Manager, Central Reservations, and others as directed.
• Recruit, train, motivate and mentor staff. Monitor performance and counsel staff. Observe employee break and lunch times for appropriateness. Conduct performance reviews in advance of the review date.
• Schedule management and hourly staff within budget guidelines. Cover any shift or position when alternative options are not available. Process payroll.
• Educate staff on emergency procedures, safety precautions and People First. Adhere to all government and company regulations.
• Utilize property management systems to process day-to-day transactions, review progress, resolve problems, and gain maximum insight into property operations.
• Oversee food and beverage operations and events including Conference Center, Continental Breakfast and Bars to provide a high level of service to guests and customers.
• Assist Front Desk, Conference Center, Maintenance and Housekeeping, as required, to assure customer satisfaction, cleanliness and to meet quality assurance standards.
• Assist corporate staff and perform other duties as requested by upper management. 

Other Duties

• Actively participate in area Chamber, CVB and other appropriate meetings and events. Lead aggressive Public Relations efforts in the community.
• Manage and control supply inventory including guest amenities, linen, hard goods, disposables, food, beverage, liquor, and operating supplies.
• Log and track gift certificates and Northwest Travelers benefits.
• Promote the Guest of the Week program through proper implementation.
• Appoint coordinator for gift shop, promote gift shop sales via staff and monitor cleanliness and inventory control of the gift areas.
• Supervise interior and exterior updates or repairs.
• Drive shuttle when another driver is not available.
• Conduct new hire orientation as required.
• Code accounts payables and credit card purchases as assigned.
• Conduct regular staff/sales meetings.

Required Education/Certifications/Training/Experience

• High School degree or GED required. College degree in related areas preferred.
• Five years of hospitality experience desired.
• Fully educated and able to train others on all hotel emergency procedures
• Knowledgeable on the use of all chemicals and equipment used to carry out the tasks of the hotel and able to train others.
• Able to read, interpret, train others, and follow the rules and procedures provided in the employee handbook. 

Technical Skills and Abilities

• Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures.
• Be familiar with the computer systems and electronic machines used to carry out the tasks of this position. Use protective equipment provided.

Benefits of working at Stoney Creek Hotels

• Paid Onboarding 
• Paid Training 
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days 
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy 
  • eligible the first of the month following 60 days of employment 
• Paid vacation and sick leave 
• Flexible schedule 
• Paid Holidays
• Hotel room discounts 
• Opportunities for career progression 
• A thriving culture that provides genuine hospitality 
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time