Description

The IT Support Technician provides technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone, or remotely. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Triage incoming support requests.

Why join our team?

Position is full-time, year-round with paid time off

Benefits eligible including a 401k match up to 4%

Starting pay is $22.50 per hour

Employee discount up to 50% and daily freebies

Great work environment with an awesome team and opportunity for growth!

Schedule

Monday - Friday 7:30am - 4:00am 

JOB SUMMARY

• Monitor and respond to technical support requests in a timely and effective manner
• Identifies, researches, and resolves hardware and software problems in a multiple platform environment
• Documents, tracks, and monitors problems to ensure a timely resolution
• Supports installation, administration, and troubleshooting for hardware services (such as personal computers, printers, routers, switches) as well as technical support structures (such as telco racks, power management, cabling, etc.)
• Assist in keeping IT inventory, hardware maintenance database, and other IT tools current and accurate
• Provide technical support including end-user training and documentation
• Assist with the maintenance (installation, troubleshooting, upgrading) of all corporate applications.
• Work effectively w/ service providers and support vendors.
• Travel to company locations as needed for problem resolution, training and upgrades
• Must be able to work a flexible schedule including on an -on-call basis to respond to off-hours support issues

Requirements

• 2-5 years technical experience with certificate or degree in PC/network field or equivalent work experience
• Intermediate knowledge of personal computer hardware and software, including networking and multiple Windows operating systems
• MCITP, MCTS, and/or A certification would be considered an asset
• Proven troubleshooting skills including hands-on, phone, and ability to provide support to remote locations.
• Must be able to lift and carry up to 50 lbs. on a regular basis, to stand for several hours at a time, have the flexibility and agility to perform installations (e.g., crawl under desks or behind work units), and the ability to climb stairs
• Must possess excellent interpersonal and time-management skills.

Stonewall Kitchen is an EEO employer.