Floating Property Manager

Status: Exempt

Individual will be responsible for daily oversight and coordination of operations including but not limited to leasing, maintenance, renovations, financial performance and collections

1. Individual will have direct responsibility for achieving leasing and occupancy goals. Specific leasing responsibilities will include daily interface with local leasing team to monitor available unit inventory, traffic, new leases and turnover; assist in developing marketing programs for the leasing agents, and assisting in setting rents.

2. Financial responsibilities will include managing the collections process for accounts receivable, reviewing monthly maintenance expenses and taking appropriate steps to reduce maintenance costs, reviewing weekly, monthly and quarterly financial reports and ensuring that all departments are imputing data into Yardi in a timely and accurate manner.

3. Individual will also manage staffing requirements, recruiting and onboarding of all team members with the support of HR.

4. Oversee maintenance operations and work with the Maintenance Supervisor to identify reoccurring issues and create solutions to those issues.

5. Investigate and resolve resident complaints and enforce occupancy policies and procedures by confronting violators

6. Drive resident retention and relation programs to promote rent growth always

7. Maintain monthly and quarterly goals

8. Develop and implement operating policies consistent with policies and objectives and ensure compliance with such policies and objectives 

9. Accomplish organizational goals by taking ownership for new and creative ideas and exploring opportunities to add value to organization

10. Individual will interface daily with corporate team for the community to include External Professionals regarding legal, call center support, Accounting and Administration teams.

11. Ensure property files and records are maintained

12. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

13. Regularly coach up employees and hold training sessions

14. Work together to increase brand awareness and to drive community engagement

Administrative:

Handles employee selection, training, and assures that all supervised employees comply with the appropriate policies and procedures.

Ensures property files and records are maintained.

Continually improves management and technical skills.

Spends agreed-upon percentage of time on obtaining market knowledge, community relations, and asset evaluation.

Experience:

• 5-7 years of operations management experience
• Experience in budgeting and financial analysis
• Expert experience with Microsoft Excel and PowerPoint
• Yardi experience required
• Valid driver's license

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.