STONE — a group of comprehensive diagnostic companies that puts clients and patients first. Traditionally, providers ordering lab work had a choice between a big-box lab that dictated how, when and where lab tests were performed and reported and a more flexible boutique lab with higher rates because it wasn’t in-network. As more and more people outside the traditional clinical setting started to order lab tests, we knew there had to be a better way.

A CAP-accredited leader in molecular diagnostics, STONE was built from the ground up to meet clients' changing needs — whether they are inside or outside the traditional clinical setting — with the latest technology, personalized service and in-network rates.

We are currently looking for an experienced Patient Services Manager. 

The Patient Services Manager will manage and direct Phlebotomists/Specimen Collectors working in Patient Service Centers and Client offices. As a Team Lead with STONE, you will go above and beyond to ensure all patients and clients have the best experience any and every time they have an encounter with STONE Diagnostics within or outside of our PSC's and Client offices. 

Requirements including, but not limited to: 

• Coordinating your team's weekly schedules to meet the needs of client locations
• Performing operational duties such as weekly schedules, performance evaluations and disciplinary actions
• Hiring and training phlebotomists/screeners to fill any open positions
• Provide continuous training to phlebotomy staff as directed
• Manage and monitor patient flow, wait times, inventory levels and information logs
• Communicating effectively with internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Client Offices
• Provide resolution and offer support with team member, client and patient issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as needed to meet client and patient needs
• Perform all duties of a phlebotomist and site coordinator as needed

Required Experience & Skills:

• Current Phlebotomy Certification from an accredited agency is preferred
• Previous experience as a Phlebotomy Lead, 2 years preferred
• Prior experience in a leadership position is a plus
• In depth knowledge of phlebotomy duties, responsibilities and techniques
• Ability to work independently or in a team environment
• Comfortably working under minimal supervision