Hours: Mon-Fri 8:30am-5pm CST
Your Compensation & More:
- $17.50 per hour
- Eligible for performance-based incentive after 30 days
- Health, Dental, Vision, and Life Insurance
- 401K with Matching
- Short & Long Term Disability
Are you ready to join our top-performing team and help clients? You will make a difference in people’s lives by offering compassionate customer service.
The Outbound Intake Agent’s main mission is to pursue active leads through a prescribed outbound call process. The agent will follow up on leads generated from Webleads, Patlive, Intake and Consult teams to either schedule a consultation or pursue funded transfer or funding meetings.
This individual is critical to our success as they ensure we maximize our marketing efforts and ensure every lead is worked to the fullest extent.
- Perform efficient followup calls, texts and emails to potential clients
- Set appropriate followup tasks based on client interactions
- Schedule potential clients for consult appointments or funding discussions
- Demonstrate control, urgency, empathy, and objection handling skills in client interactions
- Utilize customer service skills to represent the firm in a professional manner
- Empathize with client situations
- Follow up to convert potential clients into consultations
- Communicate with team members constructively
- Identify team issues or process improvements and communicate directly for resolution
- Someone who looks and sounds professional
- Someone who can create a human connection and be empathetic and sympathetic to emotional callers
- Someone with exceptional phone and sales skills.
- Someone with a drive to succeed in a team environment
Sterling Lawyers, LLC exclusively practices family law with offices throughout Wisconsin and Illinois.
Our strategy starts with a clear focus on clients and their needs. In addition to this, we’re building new technologies to help better serve clients. Our team pursues new ways to offer clients more information in easy to consume formats.
We are questioning every “that’s how family law is done” statement that we can find.
Job Type: Full-time
Alternative Position Names: Inside Sales, Call Center Representative, Customer Service Agent