Ready Credit Corporation

Dispatch Specialist

Eden Prairie, MN

Hybrid Role

Ready Credit

For over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. https://www.readycreditcorp.com/

We are seeking a Dispatch Specialist to join our team

• You will have the opportunity to help our small but mighty company continue to grow.
• You are a detail-oriented professional with the knack for problem-solving and organization.
• You strive to achieve efficient operations with dispatch scheduling.
• You are a strong communicator who thrives on collaboration.
• You strive to provide innovative solutions.

Key Experience Needed: Dispatch Specialist

• Two years working in an office environment. Previous scheduling, dispatching or logistics experience preferred.
• Excellent communication skills, verbal and written.
• Ability to work efficiently to completed assigned work with or without close supervision.
• Intermediate skills with MS Excel, Google Documents.
• Will use MS Office Suite, Zendesk, HubSpot, Google, project management software, internal systems and databases, vendor software portals.

Position Responsibilities: Dispatch Specialist

• Review the status of kiosks and dispatch assigned AC as required. Daily monitor kiosk inventories of cards, paper, and cash. Take action when needed to ensure uninterrupted operations.
• Focused attention and follow-up to AC escalations to achieve cash pick-up completion. Works with the AC contact, Service Account Managers, dispatch team and Operations leadership to create solutions when required.
• Update internal systems with relative dispatch details and status.
• Ensure dispatch efficiency through appropriate interaction with Armored Services Analyst and schedule/on-demand analysis.
• Monitor schedules and frequencies and submit changes prior to the first of each month as required to continuously remain efficient.
• Assist with processing monthly AC invoices for payments and disputed charges.
• Verify that kiosks are prepared for the cash volume of upcoming events, holidays, and
• anticipated seasonal or weekend sales velocity.
• Work with the Logistics Coordinator as needed to complete new installs with armored carriers.
• Conduct general and clerical office tasks as needed.
• Assist with the coordination of AC and technical support meetups when needed.
• Assist with AC projects, kiosk onboarding and exits with carriers, including all recordkeeping.
• Understand cash processing steps after AC has swept cash and support Finance investigations as required for reconciliations.

This is not a job description. More details will be provided regarding the functions of this position.

Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.