Position Summary

Focused primarily on the transportation and logistics vertical, the National Account Manager is responsible for developing and managing client relationships (owners, management company leaders, industry association contacts) through a consultative and targeted selling approach. Primary responsibilities include cold calling, prospecting, new account acquisition, site plan design, project management assistant, account management, upgrade/cross selling along with exceptional customer service. Additionally, a National Account Executive is responsible for spearheading national initiatives via coordination and collaboration with local Account Executives.

Duties & Responsibilities

· Prioritize activities and territory management to ensure optimum penetration and profitability, including developing Strategic Account Action Plans

· Build out pricing strategies for National Accounts based on product value and market factors

· Manage and grow the existing Enterprise Level accounts

· Quarterbacking national strategic initiatives through coordinating and collaborating with local Account Executives

· Aggressively prospect and maintain a proactive new business development discipline

· Employ traditional lead/opportunity generation activities including cold calling, internal/external referrals, direct digital outreach of promotional packages, industry event participation, etc.

· Build and maintain a robust sales pipeline/funnel

· Consistently meet/exceed designated Sales targets

· Develop innovative proposals and deliver strategic sales presentations

· Diligently maintain client information and sales activity in designated CRM

· Build, develop and leverage widespread network of useful industry contacts

· Attend and participate in industry events and associations to further expand on industry knowledge and relationships

· Provide exceptional customer service

· Be viewed as an industry expert in Security and Remote Monitoring solutions by internal and external stakeholders

· Manage special projects and related research with enthusiasm and strong work ethic

Customer Excellence

· Provide the best possible customer service

· Be professional, courteous, offer solutions, and involve the correct people to resolve any customer concerns

· Maintain high standard of sales calls as per policy and procedures

Integrity

· Be honest and respectful in all dealings with clients and internal team

Accountability

· Be a punctual and a reliable member of the team

Teamwork

· Operates in a manner that promotes team success in conjunction with individual success

· Communicates effectively in ways that enhance productivity and builds respectful relationships

· Demonstrates active listening, written and verbal skills

· Shares all relevant information as needed

Continuous Improvement

· Take initiative to learn new tasks

· Bring forward recommendations for improvement

Qualifications

· 7-10 years outside sales experience, with a minimum of 3 years handling “C” Suite and executive level clients

· A network in the T&L industry to assist with the growth of this vertical

· A deep knowledge and understanding of the economic drivers at play in the T &L vertical

· Verified acknowledgement of previous exceptional sales performance (ie: exceeding quote, president’s club, etc.)

· High energy with a “sense of urgency” and a “take charge” attitude

· Excellent communication, presentation, and interpersonal skills

· A demonstrated ability to operate with grace under pressure

· Excellent MS Office skills

· CRM (Salesforce) experienced

· Able to communicate with multiples layers of Organizations, including Senior Leadership

· Through a constant presence, becomes aware of changes in a customer’s organization and alters sales plan accordingly

· Team player with high level of influence and strong management skills, able and willing to be assertive when necessary

· Able to recognize the various stages of opportunities, recognize buying signals, can effectively trial close and is able to close for the customer’s commitment

· Ability to understand the nuances of managing a project from start to finish, including delivery, set up, site, and design issues while maintaining margins

· Well organized, able to handle multiple tasks at once

· Superior English oral and written communication skills

· High level of energy and self-motivation

Core Competencies

· Able to convey vision, mission, goals & objectives to support teams focused on meeting/exceeding Customer & Business expectations.

· Process driven, with experience in assessing existing processes and systems, able to drive continuous improvement initiatives toward companywide change initiatives.

· A leader of change, able to role model, create buy-in, and train stakeholders and empower them to adopt changes.

· A strong communicator, both verbal and written to support and train staff on technical matters, document policies and procedures, etc.

· Data driven, focused on KPI’s to drive business expectations.

· Possesses effective analytical and problem-solving and root-cause analysis skills.

· Possesses a strong working knowledge of business software such as Microsoft Office Suite, Salesforce.com, and NetSuite.

· A strong desire to be a “safety champion” and instill an incident and injury free culture throughout the organization.

Working Conditions

· Hybrid work from home, Stealth Monitoring facilities

· Office & Warehouse environments

· Travel within North America to Hub/Office locations