Position Summary: 

Are you ambitious, organized, and solution-focused? We are a fast-growing IT Support company in need of a Network Administrator to join our team in providing exceptional computer and networking support services to small and medium-sized businesses throughout Northern New Mexico. Our Network Administrators are Virtual IT Managers for their portfolio of clients. They are responsible for the benchmarking and documentation of our clients' technical environment. The Network Administrators have the most comprehensive knowledge of our clients' technical layout, capacity and deficiencies, and they ensure that the physical environment is current and compliant with our Best Practices. 

This position is largely based on working independently at client sites; therefore, excellent interpersonal communication and time management skills are critical for customer satisfaction and success. We want to hear from you if you are ready to join a fun, professional team of experts. 

Essential Duties and Responsibilities: 

• Virtual IT Manager for assigned portfolio of clients.
• Responsible for supportability of client environment. 
• Maintain professional client communication and client satisfaction. 
• Maintain strict schedule for proactive client visits. 
• Maintain accurate and updated documentation. 
• Develop and maintain your technical knowledge base of our clients. 
• Perform proactive audits in order to implement Spade Tech Best Practices across our client base. 
• Resolve issues that are identified during the audit
• Example: firewalls or firmware not updated, using local accounts on a firewall (rather than RADIUS), DHCP does not match our standard, documentation of group policy changes, password policies, scheduling upgrades, etc.).
• Consistently assess network health and identify areas of improvement.
• Develop and deploy onsite proactive services that reduce the need for reactive support (from the Support Desk).
• Be a resource to our project team in planning and deployment of new technologies. 
• Coordinate with the vCIO team to implement business goals for clients. 
• Document policies and procedures for all of the above.

Technical Requirements: 

• Network Administration. 
• Windows Server. 
• Active Directory; managing Group Policy, etc. 
• Virtualization; VMWare/HyperV. 
• Familiarity with Firewalls and security devices. 
• Familiarity with Layer 3 switches. 
• Network Protocols; DNS, DHCP, RADIUS.

Additional Requirements: 

• Strong attention to detail and ability to follow process. 
• Proven ability to set and manage client expectations. 
• Exceptional customer service and communication skills. 
• The ability to work effectively in a fast-paced environment. 
• Ability to document technical environments in a standardized and organized fashion. 
• Ability to follow ordered instructions and checklists to produce standard results. 
• Reliable transportation/ability to work at different client locations. 
• Ability to work an on-call rotation. 

Preferred Technical Experience: 

• Firewalls 
• Business Class Wireless Solutions 
• Microsoft Exchange 
• Microsoft SQL 
• Backup, Disaster Recovery, and Business Continuity 
• Remote desktop services; Microsoft 
• VPN solutions

Benefits of Working at Steady Networks:

• 100% Health Insurance, Vision and Dental
• 401k with 3% match
• Work with cutting edge technology everyday
• A strong focus on your industry training and certification including company paid for education and exams
• A team of highly motivated, extremely talented, fun and friendly engineers
• Competitive salary and benefits
• A place where ambition, loyalty, and exceptional performance will be noticed and rewarded
• A clear company vision and mission

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year