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IT Support Specialist
Steady Networks Albuquerque, NM
$51k-64k (estimate)
Full Time | IT Outsourcing & Consulting 8 Months Ago
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Steady Networks is Hiring an IT Support Specialist Near Albuquerque, NM

Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team.

Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You will work closely with end users and team members to solve problems on a daily basis and keep the support team focused and prioritized

Our Support Desk Technicians are ambassadors of great support for our clients providing:

  • Rapid Response for our 50 customers
  • Remote Support on a variety of tools, hardware and software
  • Updated Documentation of our clients' technical environment.

This position is mostly remote but may require occasion on-premise effort. Excellent interpersonal communication and time management skills are critical for customer satisfaction and success. We want to hear from you if you are ready to join a fun, professional team of experts. Clients are mostly in Albuquerque and Santa Fe, Los Alamos.

Essential Duties and Responsibilities:

  • Maintain professional client communication and client satisfaction
  • Provide excellent customer service
  • Maintain accurate and updated documentation
  • Develop and maintain your technical knowledge base of our clients
  • Resolve client issues and assist with new user setups
  • Be a resource to our team in Research and Development

Benefits of Working at Steady Networks:

  • 100% Health Insurance, Vision and Dental
  • 401k with 3% match
  • Work with cutting edge technology everyday
  • A strong focus on your industry training and certification including company paid for education and exams
  • A team of highly motivated, extremely talented, fun and friendly engineers
  • Competitive salary and benefits
  • A place where ambition, loyalty, and exceptional performance will be noticed and rewarded
  • A clear company vision and mission

Technical Knowledge Requirements:

  • Windows Server
  • Azure and O365
  • Active Directory; managing Group Policy, etc.
  • Virtualization; VMWare/HyperV.
  • Firewalls and security devices
  • Switches and infrastructure
  • Network Protocols; DNS, DHCP, RADIUS

Additional Requirements:

  • Time management and attention to detail.
  • Proven ability to set and manage client expectations.
  • Exceptional customer service and communication skills.
  • The ability to work effectively in a fast paced environment.
  • Ability to document technical environments in a standardized and organized fashion.
  • Ability to follow ordered instructions and checklists to produce standard results.

Preferred Technical Experience:

  • Firewalls
  • Business Class Wireless Solutions
  • Backup, Disaster Recovery, and Business Continuity
  • Remote desktop services
  • VPN solutions

Ideal candidates will have:

  • A positive attitude
  • A clean, organized and detail-oriented approach to IT
  • 3 years experience in IT related field
  • Ability to work in multiple client environments
  • Great customer service skills
  • Great communication skills
  • Willingness to troubleshoot and resolve technology related issues for clients
  • Willingness to work in a supportive team environment
  • Broad experience with Windows environments
  • Attention to detail and follow through
  • Certs a plus

Job Type: Full-time

Pay: $50-$60,000.00 per year

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$51k-64k (estimate)

POST DATE

07/09/2022

EXPIRATION DATE

10/08/2023

WEBSITE

steadynetworks.com

HEADQUARTERS

Albuquerque, NM

SIZE

25 - 50

INDUSTRY

IT Outsourcing & Consulting

Show more

The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

Steady Neworks
Full Time
$111k-136k (estimate)
2 Months Ago
MILLENNIUM
Other
$49k-60k (estimate)
Just Posted
TEKsystems
Full Time
$43k-53k (estimate)
Just Posted

If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

01/10/2022: Gainesville, FL

IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

02/20/2022: Jacksonville, FL

The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.

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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

12/13/2021: Brockton, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

02/27/2022: Lancaster, PA

Some employers may accept IT support specialists without formal education who have computer experience and certification.

01/21/2022: South Bend, IN

Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

12/26/2021: Daytona Beach, FL

To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

02/07/2022: Bridgeport, CT

Successful technical support specialists possess common characteristics and aptitudes.

02/08/2022: Gainesville, FL

Step 3: View the best colleges and universities for IT Support Specialist.

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