About StaynTouch

At Stayntouch, our team of dedicated professionals leverage their expertise to create a cloud PMS that streamlines hotel operations, maximizes revenue, empowers staff, and enhances the guest journey. Our mobile SaaS-based platform can run on any device with an internet connection, allowing hoteliers to break free from the front desk, and letting guests choose their own welcome and departure experience. We believe that technology should be unburdened 一 empowering hotels to deliver their own version of the ideal guest experience. Ultimately, great technology exists to facilitate great hospitality, and we are that technology.

The Implementation Consultant is responsible for taking the client requirements from the beginning of the project and implementing the project deliverables to meet the client’s objectives. This individual is an active participant in all areas of the Implementation process and in addition to working with the client and often works closely with a variety of internal and external partners. The Implementation Consultant manages several client implementations at once with staggered project starts and travels 75-80% of the time. 

*This can be a remote position based anywhere in the US

Essential Duties and Responsibilities (including but not limited to the following):

• Understand client expectations and client requirements when the project begins.
• Set up and configure a client’s solution.
• Train client staff and system capabilities and best practices.
• Manage all activities related to client onboarding services including delivery and oversight of all project planning, technical integration with StaynTouch clients, and technical support to ensure the successful deployment of the StaynTouch solution for clients.

Skills and Qualifications:

• Bachelor’s degree and/or equivalent working experience
• 3 years of implementation experience with Hotel Software
• Experience implementing communication solutions
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communication skills
• Strong analytical skills and experience with reporting and data analysis
• Strong organizational skills and the ability to work to deadlines in a fun fast-paced working environment
• Experience in the hospitality industry or hotel software experience is a must
• Ability to work independently and prioritize tasks, follow policies, processes, and procedures
• Strong interpersonal skills and ability to network internally and externally

Ideal Candidate will also have:

• Experience in a SaaS company related to hospitality
• Experience in hotel operations
• Experience promoting business software

Benefits Offered:

• Strong medical, dental, and vision insurance plans
• Competitive 401k employer match
• HSA/HRA employer contributions
• Parental Leave
• Long-term and short-term disability 
• Life Insurance
• Paid Time Off
• Regular holidays 2 floating holidays

Stayntouch does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Stayntouch are based on merit, qualifications, and abilities. Stayntouch is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at hr@stayntouch.com.