Overview

We’re seeking a service-oriented professional to join our Madison office as a full-time Customer Service Representative (CSR)! CSR’s provide prompt, efficient, helpful, courteous service to all customers and associates and process all transactions following security/compliance guidelines, ensuring accuracy and confidentiality. In addition, CSR’s seek opportunities to provide additional products and services to customers wherever possible to build profitable customer relationships. This position will also be trained to back out our Integrated Teller area (ITM).

Responsibilities

• Promote and maintain positive relations with all internal and external contacts, customers and potential customers.
• Process all transactions that come through the CSR area including but not limited to cashing checks, performing withdrawals, making deposits, processing loan payments, etc.
• Properly balance and maintain a cash drawer daily
• Keep informed about bank products and services offered
• Maintain confidentiality of customer information at all times
• Complete all annual bank security and compliance training
• Participates in community involvement/bank activities as appropriate
• Works as part of a team to accomplish branch/dept goals. This includes working additional hours as needed and/or assisting other offices as needed
• Performs all other duties as assigned

Qualifications

Candidates should have exceptional interpersonal skills, demonstrated problem solving skills, strong organizational skills, general accounting knowledge/math skills, a willingness to participate in community functions, and an ability to represent the organization in a professional, positive manner. Previous banking experience or cash handling experienced preferred.

Hours for this position will be scheduled between 8:45am-5:15pm Monday – Friday. Additionally, this position will be required to be part of the Saturday rotation (1-2 per month) from 8:45am – 12:15pm. Flexibility in scheduling may be needed on occasion. 

The State Bank of Cross Plains values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.

Consistent with State Bank of Cross Plains’ commitment to employ and advance qualified individuals with disabilities, State Bank of Cross Plains provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at State Bank of Cross Plains, please contact Human Resources at (608) 849-2700 or email us.