You haven't searched anything yet.
StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA), Scape Living (PBSA and BTR) and 800 more.
As part of our technology plans, we are helping our remaining legacy customers move to our cloud while also evolving our business model to embrace the full benefits of a scalable SaaS business model.
Our Technology community at StarRez is focused on a three-year strategy to collectively transform our eco-system of products, utilizing native cloud technologies, a service-based architecture while also focusing on scalability, reliability and performance in the cloud. Our community of teams are rallying behind one vision that we can build towards our north star:
“Through the lens of our customers and residents, the StarRez Technology community will deliver a world class PropertyTech experience that is scalable, reliable and secure backed by data driven decisions using purpose fit technology”
We come together through a set of common principles, as a member of the StarRez technology community we ask for a commitment and contribution to these principles.
The Role – Workplace Technology Support Engineer
Reports To – Head of Workplace Technology
The Workplace Technology team is responsible for the internal technology, systems, infrastructure, devices and SaaS tools that our employees use around the globe. This role will help drive the transition to a 100% SaaS orientated workplace, while transitioning from on-premise technology to a cloud model and global technical support service that ensures StarRez employees can enjoy a proactive, consistent workplace technology experience no matter where they are located.
The Support Engineer first and foremost provides technical support to our staff members based in our Denver/US region. Daily this role monitors the support queue, proactively ensuring our staff are enabled using technology.
This role will provide support and services through a user/customer orientated approach, ensuring that our employees are comfortable with the systems they are using, and have confidence in the technical support service being provided. This role will manage and work through support tickets, while also playing a key role in actioning new starters and exists through an evolving on and offboarding service.
The Support Engineer will have the opportunity to partake in IT projects that are defined on the Workplace Technology roadmap. These projects will form part of the broader StarRez Technology strategy and will be aimed at enhancing the StarRez workplace experience globally.
This role will also play a key part in helping to define and evolve the physical workplace, owning and driving the technology experience across our meeting rooms & collaboration zones using a mixture of devices and SaaS tools like Zoom.
Key Responsibilities
Full Time
IT Outsourcing & Consulting
06/09/2022
12/07/2022
starrez.com
Englewood, CO
200 - 500
IT Outsourcing & Consulting
The job skills required for Support Engineer include Technical Support, Collaboration, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.