370 Customer Support Manager Jobs in Denver, CO
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Starlight Software Solutions is Hiring a Customer Support Manager Near Denver, CO
Job Description
Customer Support Manager, Tier II (Technical)
We are looking for a Denver-based, motivated, and experienced customer support manager to lead our
customer support team. The customer support manager will be responsible for driving superior support to
our subscribers through policies, procedures, and setting of goals. You will be knowledgeable about
industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent
leadership and interpersonal skills, have great communication skills, and be a role model and mentor to
staff. The manager will be hands-on, teaching by example as the team and business grows and expands.
Responsibilities Include
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts.
Managing the budget of the customer support department.
Ideal Qualifications
BA from accredited institution in a related discipline.
CSC. CEC or other related certifications.
Proven experience as a customer support specialist, preferably within a similar environment.
Prior experience in a managerial or supervisory role will be advantageous.
Exceptional oral, written, and interpersonal abilities.
Well-developed arbitration skills with the ability to remain impartial.
Empathy for customer issues with an understanding of business principles around customer
retention; churn; LTV; and CAC.
Prior use of customer support and issue management systems/tools such as Jira, Zendesk, and
HubSpot.
Familiarity with phone systems and configuration
Affinity for multitasking with precision.
Alignment with our company's values.
A strong work ethic and focus on results.
Experience creating, presenting, and interpreting support data, SLA creation.
Supplemental Pay
Bonus pay
To Apply
Email resume to hr@starlightsoftwaresolutions.com.
Drive Efficiency. Increase Profits!
www.starlightsoftwaresolutions.com – 720-699-8530 – info@starlightsoftwaresolutions.com
Job Summary
Full Time
$119k-157k (estimate)
12/09/2022
12/22/2023
The job skills required for Customer Support Manager include Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Support Manager.
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