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Technology Operations Manager
Starbird San Francisco, CA
Full Time 6 Months Ago
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Starbird is Hiring a Technology Operations Manager Near San Francisco, CA

Description

About Starbird:

Starbird is the nation's first super premium fast food concept. Our first restaurant opened in the heart of Silicon Valley in June 2016. Since then, we opened 9 San Francisco Bay Area locations that span street side, Ghost Kitchens, Stadiums and SFO Terminal 1. Additionally, we are excited to announce we are opening up our first street side location in Los Angeles and we are starting franchising.

Starbird reimagines fast food to meet the needs of a new America, keeping the good parts and fixing the bad ingredients, tastes and experiences. The star of Starbird's menu is our "positively delicious chicken" that's hand cut, hand battered in our signature gluten free batter, and small batch fried, and highlighted in sandwich, salad, taco and tender box form. We also bake our own bread and make all of our sauces and spreads from scratch.

About the Role:

We are looking for a Technology Operations Manager who has at least 2 years of experience, management a plus. This position manages all technology aspects from POS/Starbird app maintenance upgrades, inventory management system and integration, to everything in between.

We have a lot of exciting ideas in the pipeline and are looking for someone who is not afraid to jump right in and get his/her hands dirty, who loves learning on the job, and isn't afraid to ask a lot of questions. Starbird is rapidly growing which allows for huge growth potential for this role.

Requirements

 POS and Aloha Configuration Center Setup

  • Create, update content for in store POS (POS programming)
  • POS troubleshoot support
  • Aloha Kitchen configuration setup 

 OLO Online Ordering

  • General site setup settings
  • Setup Menus, map to Aloha
  • Troubleshoot failed orders using logs

Aloha Enterprise

  •  Oversee pulse, gift cards and App activation, configuration, and setup

In Store Menu Boards & Customer Display 

  • Create, update content (item, pictures, menu description) for in store menu boards
  • Setup Schedules to Deploy new content and follow through on making sure it gets executed

Lead and execute NCR issues and new technology evolution projects

  • Starbird brand evolution projects
  • Understand and resolve technology issues 
  • Do preventative maintenance to make sure the system is stable and doesn’t go down

Ctuit (Inventory / Vendor Maintenance)

  • Understand the impact of NCR POS changes on CTUIT reports and inventory count

General Systems

  • Assists in maintaining our Google Drive filing system
  • Administrate technology for employee onboarding and off boarding using Google Workspace and various other applications

Operations Support

  • Create & update In Store materials (Order guides, prep list, forms)
  • Assist in creating and updating SOP's, checklists, and training materials
  • Report and Data analysis
  • Create reports to support business decisions, P&L analysis
  • We are a small company; team members participate in supporting different aspects of operations as needed. 
  • Provide support and manage tickets using Zendesk.

PM22

Job Summary

JOB TYPE

Full Time

POST DATE

09/28/2022

EXPIRATION DATE

10/11/2022

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