St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Referral Scheduling Specialist is a liaison between the providers and the patients. They are responsible for scheduling specialist appointments for Star Community Health patients. Schedule and route patient calls and special appointments in a timely manner. Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols. Completes insurance authorizations when necessary. Follow up with specialist offices to ensure patient compliance. Fluent with EMR to manage an active and fluid work queue of specialist referrals. Excellent verbal skills are required. Strong computer skills and attention to detail are required.

JOB DUTIES AND RESPONSIBILITIES:

• Accurately completes the scheduling process.
• Updates and or communicates correct patient information to appropriate staff, hospital departments, and computer systems. Works with coordinator, supervisor and managers for any scheduling, or insurance issues.
• Will meet with patients/patient families in person as needed
• Ongoing knowledge of scheduling and registration procedures.
• Works with and communicates to departments regarding patients.
• Appropriately refers patients Social Work/Care Management/ Financial Counselors
• Monitors and maintains worklists as assigned and handles accordingly.
• Capable of switching between skillsets and outbound and inbound calling functions.
• Respond to patient’s questions and needs by editing, canceling and rescheduling appointments according to department protocols.
• Project a professional network image through in person and phone interaction.
• Excellent customer service skills with the ability to maintain effective working relationships with patients and staff.
• High level of skill in entering data into computer while conversing with patients and physician offices.
• Medical terminology helpful.
• Provides educational information to the patient regarding their testing.

PHYSICAL AND SENSORY REQUIREMENTS :

Sitting for one to two hours at a time, stand for two to three hours at a time, walk on all surfaces for up to five hours per day, and climb stairs. Must be capable of driving a car. Fingering and handling objects frequently. Occasionally firmly grasp, twist and turn objects with hands and fingers. May be required to lift, carry, push, and/or pull objects weighing up to 75 pounds. Occasionally stoops, bends, squats, kneels, and reaches above shoulder level. Must have the ability to hear as it relates to normal conversations and high and low frequencies and to see as it relates to general and peripheral vision. Must have the ability to touch as related to telephone and computer keyboard.

SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:

Gloves

Masks

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

Supervises the Star Community Referral Tracking Specialist Supervised by the Director of Quality

COMMUNICATIONS:

The Referral Tracking Team interfaces with other members of the referral staff, the practice’s health care team & the patient, the patient’s family, insurance companies and other members of the health care profession. Excellent verbal and written skills are required.

QUALIFICATIONS

(MINIMUM)

EDUCATION:

High School graduate or equivalent.

TRAINING AND EXPERIENCE:

• Bilingual- Spanish preferred

• Previous Call Center Experience

• Medical terminology

• Knowledge of computer systems and programs such as Microsoft Office

• Medical Referral EPIC workflow experience preferred.

Must possess ability to prioritize tasks. Must possess ability to organize workload. Must be flexible and able to adapt. Must be tactful and even-tempered with the ability to follow through on projects with minimal supervision, make independent decisions and use good judgment. Must have excellent organizational skills and productivity to maintain smooth workflow. Must maintain confidentiality of all correspondence, personnel, and operational issues.

WORK SCHEDULE: Day shift M-F

Revised 3-2023

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an

Equal Opportunity Employer.