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Quality Director

North Salt Lake, UT | Full Time
19 Days Ago

Job Description



The Quality Director leads and supports manufacturing operations in achieving goals for quality systems, factory quality, and customer quality.


Include the following duties and responsibilities. Other duties may be assigned.

  • QMS / QOS: Owns, maintains, and continuously improves the Quality Management System / Quality Operating System for the Organization.
  • Quality Metrics: Owns, establishes, deploys and tracks performance critical to establishing quality goals for the organization. Ensures intelligent data collection to lend itself to root cause corrective actions to minimize the potential for repeat.
  • Document Control: Establishes owns and maintains the Document Control system, related processes and their deployment across the organization. Drives the organization to standardize policies and procedures.
  • Interfaces with all levels of the organization to ensure that quality goals are being met.
  • Monitors new product launches to ensure quality parameters are established and met.
  • Statistics: Has general understanding of statistics, SPC, DOE and uses Statistical Process Control to identify areas to monitor process health, improvement and provides quality data / analysis to process owners, managers, and executive team.
  • Customer and Internal Audits: Is the system owner and primary contact for customer requested audits / assessments. Establishes and owns the internal audit system, related training, deployment and positive results across the organization.
  • ISO: Owns and maintains the ISO system and health for the organization. Is responsible to understand and ensure compliance with ISO certification and other certifications as requested.
  • Customer Approved Processing Lists: Owns, maintains, and communicates a system for ensuring alignment with customer approved processes. Is the system owner to maintain quality compliance to customer specified processes.
  • Responsible for internal auditing and follow-up.
  • Trains employees on the quality policies.
  • COQ: Establishes, owns, and maintains the “Cost of Quality” related metrics, reporting, training and deployment across the organization.
  • Drives plant to standardize policies and procedures. 
  • Supervises document control system.
  • Ensure that the plant has the following in place and is using effectively:
  • Quality management system which is utilized as a management tool to achieve continual improvement.
  • The quality documentation is properly implemented and maintained.
  • Regular management reviews and follow-through with CARS
  • An effective supplier continuous improvement program
  • Detailed goals to achieve quality objectives.
  • Standard metrics for manufacturing and suppliers
  • Manages all process related to ITAR compliance.
  • Primary responsibility to exercise discretion and independent judgment with respect to matters of significance directly related to quality system within the company. 
  • RMA: Owns and continuously improves the Returned Material Authorization process. Is the primary decision maker for issuing RMA approvals.


Carries out supervisory responsibilities in accordance with Company policies and

applicable laws. Responsibilities include interviewing, hiring, and training employees.

planning, assigning, and directing work; appraising performance; rewarding and 

disciplining employees; and addressing complaints and resolving problems.



To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill and/or ability required. Reasonable accommodation may be made to enable

qualified individuals with disabilities to perform the essential functions.

  • Ability  to read and interpret documents such as procedure manuals, contract agreements, and business periodicals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with vendors or employees in person or by telephone.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. 
  • Ability to deal with problems involving several variables in varied situations.
  • Knowledge of quality systems.
  • Knowledge of certification requirements such as ISO, AS9100, etc.
  • Experience in establishing successful internal auditing procedures and follow-up
  • Knowledge of ITAR requirements and experience in managing the ITAR process.
  • Computer utilization skills, including PC based programs.
  • Knowledge of MRP functions and techniques as related to quality and training
  • Ability to manage and lead direct reports effectively.
  • The ability and skills to establish and maintain priorities.
  • Ability to gather and analyze data and to determine improvement needs from that      data.
  • Regular and consistent job attendance required, with or without reasonable accommodation in accordance with the ADA.


Bachelor’s degree from four-year college and 3-5 years experience or equivalent combination of education and experience in the Quality field. Internal Auditing Training and Certification required.


Internal Auditor Certification preferred

Certified Quality Director preferred


Ability to calculate figures and to do statistical analysis.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The employee is regularly required to stand and walk for long periods of time.

Specific vision abilities required by this job include close vision and the ability to adjust focus. 

This job requires the ability to handle numerous projects simultaneously.

Requires the ability to be an effective communicator and to work well with others to achieve overall established goals.

Requires the ability to make effective decisions based on facts and intuition. 


Safety glasses required upon entering the manufacturing area.

Star Cases, LLC dba ZERO Manufacturing, maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Star Cases, LLC dba ZERO Manufacturing’s commitment to equal employment opportunity. Star Cases, LLC dba ZERO Manufacturing does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, and benefits. In addition, it is the policy of Star Cases, LLC dba ZERO Manufacturing to provide a reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. For more information about reasonable accommodation, contact

VEVRAA Federal Contractor

Applicants are treated on the basis of their job-related qualifications, ability and performance. To ensure that our EEO policies are carried out, Star Cases LLC dba ZERO Manufacturing has implemented an Affirmative Action Plan at our facility. If you have any questions regarding this information, you may contact HR at 801-299-7301 or 801-299-7370.