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72 Customer Service Representative Jobs in Norcross, GA

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StaffingResources Suwanee
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norcross, GA | Full Time
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Impact Staffing
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Customer Service Representative
$34k-43k (estimate)
Full Time 8 Months Ago
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StaffingResources Suwanee is Hiring a Customer Service Representative Near Norcross, GA

CSR Hot Line- must be able to work a weekend day if you are wanting full time hours.
****
1st shift – 7a-3p, 8a-4p, 9a-5p
Mid shift – 10a-6p, 11a-7p, 12p-8p
PM shift – 2p-10p, 3p-11p, 4p-midnight
$16.25-$16.75
they would have a weekend day off and a weekday off as well, so still 5 days/40 hours, but we do have overtime available on occasion as well.
Prerequisites:
Education or Training—Some college preferred but not required
Experience—Two years’ experience in hospitality workers, retail workers, and other positions, so call center experience is nice but not necessary
Special Skills and Personality Traits—Excellent communication and organizational
skills; good listening skills; problem-solving & decision-making skills; ability to work
with minimal supervision; ability to multi-task; strong spelling and proofreading skills
Position Description:
CSR in a 24/7 call center environment for a national insurance adjusting company. Incoming calls from various contacts for branch locations will be handled or transferred to voicemail. Primarily handles accident loss reports for various insurance companies: taking the details of the loss, assigning the most appropriate branch location for immediate response if needed, coordinating on-scene calls between adjusters and clients.
The atmosphere is quick to change from very slow/quiet to highly charged, with high-stress situations that need quick decisions. MUST have the ability to work closely with others as a group.
  • Ability to make split-minute decisions; the ability to distinguish between a critical situation that needs immediate attention and a run of the mill call about a policy question or simple follow up question.
  • Strong problem-solving skills and excellent written, verbal and listening skills. Basic computer skills and experience using a multi-line phone (logging into a CSR phone queue, placing people on hold, transferring calls) are a definite plus.
  • Spanish bilingual skills are a plus.
Hours of Availability:
Flexible shifts available in the call center but in most cases one weekend day is required.

Job Summary

JOB TYPE

Full Time

SALARY

$34k-43k (estimate)

POST DATE

07/12/2022

EXPIRATION DATE

04/11/2023

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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