Why St. John’s Health?

Because you get to live, work, and play in beautiful Jackson Hole!

Choosing St. John’s is a career move with unparalleled quality of life. Jackson Hole boasts world-class skiing, arts, dining, and events. Our campus abuts the National Elk Refuge and the Grand Teton looms overhead. Living here means you can take a walk and see bighorn sheep on your lunch break and spend your weekend recreating in one of the most beautiful places on earth. Working here means being a part of a community that values service, innovation, and wellness.

JOB SUMMARY

Responsible for effective installation, configuration, operation, maintenance and optimization of IT systems and applications. Participates in technical research and development to enable continuing innovation. Ensures that operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers and partners. Provides technical support to project teams, IT help desk and other staff. Adheres to and practices the SJH Corporate Compliance Program and participates in Performance Improvement activities. Performs other duties as assigned by IT Management.

ESSENTIAL FUNCTIONS

Engineering and Provisioning

· Configure new applications and systems in accordance with SJH standards, project and operational requirements, and in accordance with engineering team.

· In coordination with engineering team and other members of systems team, serves as a team lead in designated projects or as designated IT team lead in multi-disciplinary projects.

· Develops and maintains installation and configuration procedures.

· Researches and recommends innovative and automated approaches that leverage resources and provide economies of scale in coordination with engineering team.

Operations and Support

· Performs daily systems monitoring, review systems and application logs, and verify completion of scheduled jobs and nightly procedures.

· Provide escalation support to IT Technical Support Specialists as senior level tech including trouble shooting, deploying resolutions and judgment of when to escalate to engineering team.

· Provide coverage for Help Desk when necessary.

· Support users in application access following the SJH security model.

· Accountable as a subject matter expert on assigned application and systems.

Maintenance

· Apply operating system patches and application upgrades on a regular basis.

· Responsible for coordination of application upgrades and applying operating system updates.

· Provide day to day application level management of various security systems.

· Document server systems and policies for departmental and organizational use.

Security

· Ensure systems are secure with the direction from vendors and other team members.

· Review security requirements for anti-virus applications, administration of the system and access by user by following the least privilege methodology.

· Follow the CIS Controls, HIPAA, PCI and other regulatory security information to protect the organizational data including ePHi, PCI and PII.

JOB REQUIREMENTS

Minimum Education

Required: N/A

Preferred: Information Technology industry certifications.

Minimum Work Experience

Required: 2 years’ experience in IT, working understanding of current technologies, in-depth knowledge of Microsoft Windows server and desktop operating systems and demonstrated ability to support users in a fast paced enterprise environment.

Preferred: Prior experience in a healthcare setting, including hospitals and clinics, recent experience as a system administrator, familiarity with and/or working knowledge of SQL Server, HTML, Internet, web and FTP protocols, CLI and software configuration. Experience with VMWare server and desktop environments.

Required Licenses: N/A

FUNCTIONAL DEMANDS

Working Conditions: Office setting. All areas of the organization. Frequent stressful situations. Staff and project management compressed deadlines. Must be on-site at the SJH Campus or other facilities to fulfill the responsibilities of this role.

Physical Requirements: Ability to sit/stand in front of a computer for extended periods of time, handle multiple disruptions, juggle competing demanding priorities, communicate effectively verbally and in written form.